Customer Service Representatives

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client supporting their customer service project in hiring multiple Customer Service Representatives to join their team in Mesa, Arizona. Must be available 7 days a week.

If you enjoy helping people, solving problems, and providing exceptional customer service, this is an excellent opportunity to join a growing team with opportunities for advancement. Whether assisting customers by phone, email, or chat, you'll play an important role in creating positive customer experiences.

Responsibilities:

• Respond to customer inquiries through inbound calls, email, and chat.
• Provide accurate information about products, services, and processes.
• Resolve customer concerns professionally and efficiently.
• Deliver a positive, friendly, and solution-focused experience with every interaction.
• Maintain accurate records of customer interactions.
• Learn and stay current on products, services, and company procedures.
• Meet quality, productivity, and attendance expectations.
• Work collaboratively with team members and leadership to achieve service goals.

Qualifications:

• High school diploma or equivalent.
• Six months to one year of customer service or contact centre experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Comfortable using multiple computer applications while assisting customers.
• Reliable, dependable, and committed to providing outstanding customer service.
• Must be available 7 days a week.
• Ability to work onsite in a dynamic fast-paced, team-oriented environment.
• Criminal background check is required 

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.