Customer Service Representative

Join a top employer and advance your career. Aplin has partnered with a Langley, BC–based company to hire a Logistics Customer Service Representative! This will be a permanent opportunity!

Benefits & Perks

• Compensation: $41,600
• Please note, this role is fully in-office in the client's Langley office

Responsibilities

• Manage high-volume inbound customer interactions (80–100 interactions daily) via phone, and email.
• Serve as the primary point of contact for customers, consignees, and drivers during active deliveries
• Coordinate closely with dispatch, logistics, and operations teams to ensure service level compliance and prevent delivery failures
• Troubleshoot and resolve delivery issues in real-time, including route changes, escalations, delays, and scheduling adjustments
• Process customer and driver requests, including credits, adjustments, and issue resolution
• Maintain a positive and professional customer experience while working within tight deadlines and fast-changing priorities
• Monitor ongoing deliveries proactively and escalate customer or driver concerns appropriately
• Build and maintain strong working relationships with customers, drivers, and internal teams
• Accurately track orders, shipment details, PO numbers, and delivery updates using internal systems and logistics tools
• Utilize Courier Complete, Microsoft applications, and Google Workspace tools to manage daily workflows and communication

Qualifications

• 2+ years of high-volume customer service experience within a logistics, transportation, courier, dispatch, or delivery environment
• Previous experience supporting delivery operations, shipment coordination, dispatch teams, or routing processes is strongly preferred
• Ability to thrive in a reactive, fast-paced environment with constantly shifting priorities and last-minute changes
• Strong multitasking and problem-solving abilities with the capacity to manage multiple requests simultaneously
• Excellent communication, interpersonal, and customer relationship management skills
• Ability to remain calm and make quick decisions under pressure in a time-sensitive environment
• Experience handling delivery escalations, customer concerns, and driver communication is considered an asset
• Familiarity with dispatch systems, delivery tracking tools, or transportation management systems preferred
• Strong organizational and time management skills with high attention to detail
• Proficiency with Microsoft Office and Google Workspace applications
• Reliable transportation required, as the worksite is not easily accessible by transit
• Flexible and adaptable with the ability to work early shifts and additional hours as needed during peak periods

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.