Customer Relations Representative

Our client, a well-established organization in the residential homebuilding industry, is looking for a Customer Relations Representative to join their team in Calgary, AB. Permanent Opportunity! 

This is a great opportunity for someone with strong customer service, communication, and organizational skills who enjoys working with people and managing multiple details at once. In this role, you will be the main point of contact for homebuyers from the time their home is sold through to possession.

Compensation & Benefits

• Salary: $70K–$80K
• Discretionary bonus of approximately 5%–20%
• Permanent, full-time position
• On-site for the first 6 months, with the possibility of working from home 1 day per week afterward
• Monday: 8:00 a.m. – 5:00 p.m.
• Tuesday–Thursday: 7:00 a.m. – 5:00 p.m.
• Friday: 7:00 a.m. – 12:00 p.m.
• 3 weeks’ vacation
• 5 personal days
• Health and dental benefits
• 100% prescription coverage
• $500 massage coverage
• 4% RRSP matching after 1 year
• $45/month cellphone allowance
• Local travel within Calgary with kilometer reimbursement

Key Responsibilities

• Be the main point of contact for homebuyers throughout the homebuilding process
• Respond to customer questions and requests in a timely and professional manner
• Manage paperwork, documentation, and customer records
• Schedule and coordinate customer appointments
• Help customers with design and material selections
• Review plans, selections, and change orders for accuracy
• Track timelines and important milestones
• Address customer concerns and work with internal teams to find solutions
• Keep internal teams and suppliers updated on customer requests and changes
• Maintain accurate records and follow up on outstanding items
• Work closely with other departments to provide a smooth customer experience
• Participate in team meetings and process improvement initiatives

Qualifications

• 3+ years of customer service, administration, coordination, or related experience
• Homebuilding experience is an asset but not required
• Experience in retail, hospitality, banking, insurance, or other customer-focused environments will be considered
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Strong time management skills and ability to manage multiple priorities
• Comfortable handling customer concerns and resolving issues
• Strong computer skills, including Word, Excel, Teams, and Outlook
• Positive, team-oriented approach
• Valid driver's licence and ability to drive, as local travel is required

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.