Senior Group Benefits Agent

Unlock your potential as a Senior Group Benefits Agent!

Are you an experienced professional in the group benefits field looking to make a meaningful impact? Our client is an established TPA operating across Canada, who is providing comprehensive coverage to their plan members. 

This exciting role offers the chance to support plan sponsors and members by managing their benefits programs with expertise and care. If you thrive in a dynamic environment and want to leverage your strong problem-solving skills, this is your opportunity to excel!

Responsibilities

• Act as the primary contact for plan sponsors and members, supporting daily administration of group benefits.
• Resolve member issues, troubleshoot, and escalate concerns when necessary.
• Gather and process member data and monthly billing statements.
• Conduct plan audits and organize data for review.
• Respond promptly to inquiries via phone and email regarding plan details, eligibility, claims, and coverage.
• Support members with online portals and insurance platforms.
• Update enrolment information, manage member changes, and maintain accurate records.
• Generate correspondence such as key letters, emails, and mail documentation.
• Participate in team meetings and contribute to achieving team goals.
• Assist with special projects and perform other related tasks as needed.

Qualifications

• At least 5 years of experience in group benefits
• Advanced proficiency in MS Excel (Vlookups, formulas, data management).
• Strong analytical, problem-solving, and attention to detail skills.
• Self-starter with the ability to work independently and in a team under tight deadlines.
• Previous CEBS certification is desirable but not mandatory.

Benefits & Compensation

• Competitive salary commensurate with experience (expected salary range is $60,000 - $75,000 per annum, commensurate with experience).
• Comprehensive health and dental benefits plan.
• Retirement savings plan with company match.
• Opportunities for professional development and certifications.
• Flexible work arrangements - hybrid (minimum 2 days a week in the office)
• Paid time off and holiday leave.
• Supportive team environment with ongoing training opportunities.
• Performance bonuses and recognition programs.

Apply now and step into a role where your skills make a real difference!


At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.