Level 3 Claims Adjuster Supervisor, Protection Products

Join a dynamic organization as a Level 3 Claims Adjuster Supervisor in the Protection Products division. In this leadership role, you will oversee a team of claims adjusters handling complex protection product claims, such as tire replacements, RV components, and cosmetic repairs. This position offers an excellent opportunity to leverage your insurance expertise, leadership skills, and drive to provide exceptional service within a fast-paced, regulated environment.

Compensation
Competitive base salary between $85,000 - $95,000 with potential performance-based incentives and opportunities for progression.

Benefits & Perks
Comprehensive benefits package including health, dental, vision, life insurance, and wellness programs. Additional perks include paid time off, professional development support, and a collaborative work environment that values diversity and employee growth.

Responsibilities

• Oversee and manage a team of ancillary product claims adjusters, ensuring timely and accurate claim resolution
• Handle complex claims cases related to protection products, providing guidance and support to team members
• Ensure compliance with regulatory and company policies
• Collaborate with other departments to streamline claims processes and improve service delivery
• Conduct regular training and coaching sessions for team development
• Maintain accurate documentation and report on team performance metrics

Qualifications

• Valid British Columbia Level 3 Insurance Adjuster License in good standing
• 2-3 years of experience in automotive or insurance claims preferred
• Proven leadership and team management skills
• Excellent communication, analytical, and problem-solving abilities
• Proficiency in Microsoft Office (Word/Excel)
• Ability to work full-time onsite in Edmonton and participate in rotating Saturday shifts if required
• Post-secondary education in Business, Insurance, Risk Management, or a related field is highly desirable

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.