Mission Critical Specialist

Our client, a leader in North American supply chain and logistics solutions, is looking for a Mission Critical Specialist (Overnight) to join their team. This is an excellent opportunity for an experienced logistics professional who thrives in a fast-paced, high-pressure environment and enjoys coordinating time-sensitive domestic and international shipments.

If you have experience in air freight, freight forwarding, or expedited logistics and are passionate about delivering exceptional customer service, we'd love to hear from you!

Benefits & Perks

• $56,000 - $67,000 annually
• Annual bonus incentive program
• Fully remote opportunity
• Comprehensive health, dental, and vision coverage
• Employer-funded Health Savings Account (HSA)
• Employer-paid life insurance and short/long-term disability
• Retirement savings plan with employer matching
• 15 vacation days
• 10 sick days
• 4 personal days
• Paid holidays
• 100% paid parental leave
• Tuition assistance program
• Employee wellness program
• Pet insurance discounts
• Additional voluntary employee benefit programs

Responsibilities

• Coordinate domestic and international time-critical air and ground shipments based on customer requirements.
• Book shipments with carriers and coordinate pickups, deliveries, and customs clearance.
• Prepare shipping documentation including Bills of Lading (BOL), MAWB, HAWB, Commercial Invoices, and Certificates of Origin.
• Monitor shipments from origin to destination, ensuring service commitments are met and proactively resolving delays.
• Maintain accurate shipment information within the Transportation Management System (TMS).
• Communicate shipment updates and exceptions to customers, internal teams, and stakeholders.
• Source competitive transportation solutions and develop efficient routing options.
• Build and maintain strong relationships with customers, carriers, brokers, and logistics partners.
• Prepare operational reports and ensure a high level of customer service in a 24/7 logistics environment.
• Collaborate with internal teams to ensure critical shipments are delivered successfully.

Qualifications

• Minimum 3 years of experience in a time-critical logistics environment, preferably within air freight, freight forwarding, expedited transportation, or courier operations.
• Strong knowledge of domestic and international import/export operations.
• Experience coordinating air and ground freight shipments.
• Excellent customer service, communication, and relationship-building skills.
• Ability to make quick decisions and solve problems under pressure.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience using Transportation Management Systems (TMS) is an asset.
• Dangerous Goods knowledge or certification is strongly preferred.
• Bachelor's degree in Logistics, Supply Chain, Business, or a related field, or a minimum of 3 years of relevant logistics experience.
• Must be available to work the following overnight schedule:
  • Saturday: 7:00 PM – 7:00 AM
  • Sunday: 7:00 PM – 7:00 AM
  • Monday: 10:45 PM – 7:00 AM
  • Tuesday: 10:45 PM – 7:00 AM

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.