Senior Manager: Partner Success/Account Management

Join a top employer and advance your career. Aplin has partnered with a growing fintech company to hire a Senior Manager, Partner Success & Account Management! This will be a permanent opportunity based in either Toronto or Vancouver and requires a full-time in-office presence.

This is a high-impact leadership opportunity for a strong operator who thrives in fast-paced, metrics-driven environments. 

Benefits & Perks

• Compensation: $120,000–$140,000 base salary plus OTE performance bonus
• Please note, this role is fully onsite in the client's Toronto, ON, or Vancouver, BC office. 

Responsibilities

• Lead and manage the Account Management / Partner Success team
• Drive daily and weekly execution across clinic engagement, onboarding, activation, and funded volume performance
• Monitor and report on KPIs, including conversion rates, onboarding completion, activation rates, and partner activity
• Ensure inbound clinic leads are contacted promptly, and onboarding timelines are achieved
• Coach and hold Account Managers accountable to activity levels, follow-up standards, conversion targets, and funded volume goals
• Identify stalled, dormant, or underperforming clinic partners and implement corrective action plans
• Maintain strong Salesforce discipline, pipeline visibility, reporting accuracy, and CRM hygiene
• Deliver weekly performance reporting and actionable insights to leadership
• Lead structured team meetings focused on accountability, metrics, blockers, and next steps
• Collaborate with leadership to improve workflows, communication, and operational effectiveness
• Support the ongoing growth and scaling of the Partner Success function

Qualifications

• 5+ years of experience in account management, partner success, customer success, sales operations, or revenue-focused leadership roles
• Proven experience managing teams against KPIs, activity targets, and performance metrics
• Strong Salesforce and reporting experience with the ability to analyze funnel and performance data
• Demonstrated ability to identify performance gaps and drive corrective action
• Experience coaching, mentoring, and holding frontline teams accountable
• Strong operational mindset with the ability to manage high-volume day-to-day execution
• Highly organized, practical, and results-oriented
• Excellent communication and relationship management skills
• Comfortable working in a fast-paced, growth-stage environment
• Experience within fintech, lending, healthcare, SaaS, payments, or partner-driven businesses is considered an asset
• Bilingual English/French is considered an asset

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.