We often think of customer service as being the sole responsibility of, you guessed it, the customer service team. Those out there in the wild interacting one on one with the consumer. Sure, they’re a big part of the equation, but customer satisfaction doesn’t end (or begin) there. It begins at the very top of the command chain and flows down to the very bottom. Every team member in between contributes -- in their own way -- to customer satisfaction.
Company Culture & Morale
Using Employee Reviews to Attract Top Talent
If your employees speak badly about their work environment, pay close attention. Dig deeper to understand the real issues. Then dedicate resources to resolve those issues for future team members.
Top talent can afford to be selective about where they work. If you want to attract the cream of the crop, look to how your existing team feels about their role in the company. When your employees have positive things to say about the company culture, you’ll attract higher-quality candidates.
How Aplin Can Help You Hire The Right Employees
So the next time you think about improving customer service ratings, think about the bigger picture. Think about company culture. Think about who you’re hiring. Then call us to help you find, recruit and retain the right employees. When you partner with David Aplin Group, we are an extension of your brand, helping you attract the best talent for your team.
Grow your team with David Aplin Group today.
David Aplin Group is a private family and employee owned Canadian staffing agency founded in Alberta in 1975, recognized as one of Canada's most accomplished recruiting firms. Our mission is to positively impact lives. Blog author, Mike Corbett, is Aplin's Executive Vice President based in Edmonton.