Mission Critical Specialist

Join a top employer and advance your career. Aplin has partnered with a leading North American logistics organization to hire a Mission Critical Specialist! This is a permanent opportunity!

If you thrive in a fast-paced, high-pressure logistics environment, this is an exciting opportunity to join a leading North American logistics organization. As a Mission Critical Specialist, you'll coordinate urgent domestic and international shipments, solve complex transportation challenges, and ensure time-critical deliveries are executed seamlessly in a 24/7 operation. Success in this role requires quick decision-making, strong problem-solving skills, and the ability to work independently while collaborating with a remote team.

Benefits & Perks

• Compensation: $56,000–$67,000 USD base salary, plus annual bonus
• Please note, this role is fully remote but the successful candidate must be based in the U.S
• Permanent, full-time position + Benefits

Schedule

• Overnight shift (37.5-hour work week)
• Saturday: 7:00 PM – 7:00 AM EST
• Sunday: 7:00 PM – 7:00 AM EST
• Monday: 10:45 PM – 7:00 AM EST
• Tuesday: 10:45 PM – 7:00 AM EST
• Approximately three months of daytime training prior to transitioning to the overnight schedule

Responsibilities

• Coordinate urgent domestic and international air and ground shipments from order entry through delivery.
• Book and manage shipments with airlines, carriers, freight partners, and customs brokers.
• Monitor shipment progress and proactively resolve delays to ensure customer commitments are met.
• Coordinate pickup and delivery while maintaining constant communication with customers and internal stakeholders.
• Prepare and review shipping documentation, including Bills of Lading, MAWB, HAWB, Commercial Invoices, and Certificates of Origin.
• Enter and maintain accurate shipment information within the transportation management system.
• Develop routing options and pricing for mission-critical freight, including Next Flight Out (NFO), cargo airlines, passenger airlines, charter services, and expedited ground transportation.
• Investigate shipment issues, identify solutions independently, and escalate when appropriate.
• Collaborate with team members in a shared work queue, ensuring seamless handoffs between shifts.
• Build strong relationships with customers, carriers, and logistics partners while delivering exceptional customer service.
• Contribute to continuous process improvement by providing feedback on Standard Operating Procedures (SOPs).

Qualifications

• Minimum three years of experience in mission-critical, expedited, freight forwarding, air freight, courier, or same-day logistics.
• Strong understanding of domestic and international shipping, import/export operations, and time-critical transportation.
• Experience coordinating shipments from initiation through final delivery within a freight forwarding environment.
• Knowledge of Next Flight Out (NFO), Aircraft on Ground (AOG), expedited transportation, or other mission-critical logistics is highly preferred.
• Strong problem-solving skills with the ability to make quick decisions under pressure.
• Excellent customer service, communication, and relationship-building skills.
• Ability to work independently during overnight shifts while collaborating effectively with a remote team.
• High attention to detail with exceptional organizational and multitasking abilities.
• Experience working with Microsoft Office; previous experience using Transportation Management Systems (TMS) is an asset.
• Dangerous Goods knowledge is considered an asset.
• Bachelor's degree or an equivalent combination of education and relevant logistics experience.
• French and/or Spanish language skills are considered an asset.
• Must be legally authorized to work in the United States.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.