Repair Coordinator

Our client is a rapidly growing Property Management Software company based in Calgary, AB, supporting landlords and tenants through innovative technology and property management services. They are looking for an ambitious Repair Coordinator who thrives in a fast-paced, high-volume environment and takes pride in keeping things organized, solving problems, and driving issues through to resolution.

This is an opportunity for a proven operations, coordination, customer service, dispatch, or property management professional who enjoys managing multiple priorities, communicating with customers and vendors, and taking ownership from start to finish. If you're proactive, organized, confident, and motivated by making an impact, this could be an excellent opportunity to grow your career with a rapidly expanding company, with the potential to progress into a leadership or broader operations role.
 
Benefits & Perks

• Competitive salary of $60,000–$70,000 CAD
• Comprehensive health benefits
• Please note, this role is fully remote, but successful candidate's must be based in Calgary, AB

Responsibilities

• Coordinate residential repair requests and tenant inquiries from initial request through to resolution
• Manage approximately 60–80 active requests at a time, ensuring timely follow-up and accurate documentation
• Act as a key point of contact between tenants, landlords, vendors, contractors, and internal teams
• Assess repair requests, gather relevant information, and determine appropriate next steps
• Coordinate vendors and contractors to schedule and complete repairs efficiently
• Proactively monitor outstanding requests, anticipate potential delays, and follow up to keep repairs moving forward
• Handle escalated customer issues with professionalism, sound judgment, and a solutions-focused approach
• Maintain accurate records, workflows, and reporting using internal systems and technology
• Learn and effectively utilize property management software and internal tools
• Identify inefficiencies and recommend improvements to processes and systems
• Help document workflows and develop processes that improve consistency and operational efficiency
• Communicate proactively with customers and vendors by phone and email
• Collaborate with team members, share knowledge, and support a high-performing operations function
• Take ownership of issues and follow through until a resolution is achieved
• Support additional operational initiatives and projects as the organization continues to grow

Qualifications

• 2+ years of experience in operations, coordination, customer service, dispatch, property management, facilities, construction administration, or a related field
• Strong organizational and task-management skills, with the ability to manage a high volume of competing priorities
• Excellent communication and interpersonal skills with the confidence to communicate with customers, vendors, and other stakeholders
• Strong sense of ownership, accountability, and follow-through
• Proactive and solutions-focused approach to problem-solving
• Strong attention to detail and ability to anticipate and manage potential issues
• Comfortable working independently in a fast-paced and changing environment
• Demonstrated ability to learn new software and technology quickly
• Strong judgment and decision-making skills
• Experience managing projects, workflows, or multiple tasks through to completion
• Basic understanding of residential repairs, including plumbing, electrical, HVAC, appliances, or general maintenance is an asset
• Experience with property management software such as AppFolio is an asset
• Strong proficiency with Google Workspace, including Google Docs and Google Drive, is an asset

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.