Member Services Agent (Group Benefits)

At the heart of meaningful change, a special role awaits: as a Member Services Agent specializing in Group Benefits!

Imagine being a vital link in helping organizations and individuals access the benefits they deserve. This role combines client support, problem-solving, and teamwork to ensure smooth benefits administration every day. Your expertise will drive positive experiences and uphold the highest standards of service.

Compensation

• $57,000 to $72,000

Benefits & Perks

• Generous benefits package
• Retirement plan
• Professional development support
• Employee recognition events
• Team-building activities 
• Annual salary reviews
• Corporate discounts
• Hybrid work flexibility

Responsibilities

• Act as a dedicated contact for plan sponsors and members, supporting daily benefits management
• Identify and troubleshoot issues related to plan enrollment, claims, and payments with precision
• Process member data, prepare billing and conduct plan audits to ensure compliance
• Respond promptly and professionally to inquiries by phone and email, covering eligibility, benefits, and coverage questions
• Facilitate member support through portal and platform utilization, guiding users effectively
• Maintain and update member information, manage enrollments, and ensure data integrity
• Draft correspondence and mail communications, supporting team projects and initiatives.

Qualifications

• At least 2 years' experience in group benefits administration
• University Degree or College diploma in Business, HR, or Administration
• CEBS designation is a bonus
• Strong computer literacy, especially in MS Office applications
• Excellent interpersonal, analytical, and organizational skills
• A proactive, detail-oriented team player with the ability to meet deadlines promptly
• Knowledge of multi-employer health plans or flexible benefit settings is a bonus

Enjoy a career with growth opportunities, competitive benefits, and a culture that values your development. Flexibility, engaging work, and a supportive environment await you. Take the proactive step and apply now to become a key contributor in a thriving benefits team—where your efforts truly make a difference!


At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.