Commercial Account Manager, Insurance Brokering Services

Our client is a growing insurance organization looking for a Commercial Lines Account Manager to join their newly established Brokerage Services team.

This is a highly service-focused Commercial Lines position supporting a specialty portfolio within the higher-education sector. The successful candidate will work with complex, multi-line commercial programs and play an important role in delivering high-quality service and maintaining strong client relationships.

Key Responsibilities

• Manage and service commercial insurance accounts within a specialty program portfolio
• Handle day-to-day client requests and account management activities
• Process certificates of insurance, invoices, liability cards, charge requests, and other policy documentation
• Manage account administration independently from start to finish
• Support complex, multi-line commercial insurance programs
• Communicate directly with clients and internal stakeholders through phone and virtual meetings
• Maintain accurate account information and documentation
• Support strong client retention through responsive and high-quality service
• Collaborate with the broader Brokerage Services team to ensure seamless client service

What We're Looking For

• 5+ years commercial lines account managing insurance experience
• Active RIBO license
• Experience servicing complex commercial accounts and multi-line programs
• Strong understanding of commercial insurance processes and documentation
• Excellent client service and communication skills
• Highly organized with strong attention to detail
• Comfortable managing administrative responsibilities independently
• Ability to work effectively in a newly established and growing team
• Comfortable with a hands-on, service-oriented role
• Willingness to obtain the necessary licensing to service business across Canada

Candidates with more senior Commercial Lines experience are welcome, provided they are comfortable with the hands-on servicing responsibilities of the position.

Licensing & Professional Development
The organization will support and pay for the licensing required for the successful candidate to service business across all Canadian provinces and territories.

Additional education and licensing support may also be available through the company's reimbursement program.

Compensation & Benefits

• Competitive salary, based on experience (expected salary range is $95,000 - $115,000 per annum, commensurate with experience)
• Comprehensive benefits package
• Retirement savings / pension program
• Health and wellness benefits
• Paid vacation and additional time off
• Professional development and education support
• Additional employee perks and allowances

Work Environment
The position is based out of Burlington, ON and follows a mandatory hybrid schedule of:
3 days in-office / 2 days work-from-home

Ideal Candidate
The ideal candidate is a Commercial Lines professional who enjoys:

• Hands-on account servicing
• Complex commercial insurance programs
• Building strong client relationships
• Working collaboratively within a growing team
• Taking ownership of account administration
• Providing exceptional client service rather than focusing primarily on sales

This is an excellent opportunity for someone looking to join a growing organization with a specialty commercial portfolio, strong benefits, national growth plans, and significant responsibility within a newly established brokerage-services team.


At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.