Account Manager

Join a top employer in cabinetry who is looking for an experienced Account Manager in Calgary, AB.

Account Manager
Location
In-Office (North Calgary)

Compensation
$75,000 - $85,000 Base Salary + Bonus

About the Role
We are seeking an outgoing, relationship-driven Account Manager to manage and grow key builder accounts. This role serves as the primary point of contact for builder clients throughout the entire project lifecycle, ensuring exceptional customer service, seamless project coordination, and long-term client retention.
The ideal candidate thrives in a client-facing environment, enjoys building strong professional relationships, and has the organizational skills to manage multiple projects while maintaining a high level of attention to detail. This position offers the opportunity to work closely with some of the region's leading home builders and play a critical role in delivering an outstanding client experience.

Key Responsibilities
Client Relationship Management

• Develop and maintain strong relationships with key builder stakeholders through regular communication, site visits, meetings, and client entertainment activities.
• Foster long-term partnerships by proactively supporting clients and ensuring a high level of satisfaction.
• Represent the company professionally at client lunches, golf outings, industry events, and networking functions.

Account & Project Coordination

• Lead builder meetings to gather project requirements and ensure alignment on scope, design intent, timelines, and expectations.
• Coordinate projects from initial engagement through quoting, design, production, delivery, and installation.
• Act as the liaison between clients and internal teams to ensure seamless execution.

Quoting & Quality Assurance

• Review oversight, alignment, and ensuring coordination across estimating and drafting
• Identify and resolve issues proactively to ensure projects are delivered efficiently and accurately.
• Maintain detailed records and documentation throughout the project lifecycle.

Client Experience

• Deliver an exceptional customer experience from initial engagement through project completion.
• Anticipate client needs and provide solutions-oriented support.
• Address concerns promptly and professionally to ensure positive outcomes and continued business relationships.

Qualifications
Must-Have Qualifications

• Strong relationship-building and interpersonal skills.
• Outgoing, personable, and comfortable entertaining clients in professional settings.
• Highly organized with exceptional attention to detail.
• Proven ability to manage multiple projects and priorities simultaneously.
• Professional communication and presentation skills.
• Customer-focused mindset with a passion for delivering exceptional service.

Nice-to-Have Qualifications

• Experience within cabinetry, millwork, interiors, building products, or related industries.
• Previous experience working with home builders, developers, or residential construction clients.
• Understanding of construction drawings, specifications, and project coordination processes.

What Success Looks Like

• Strong builder relationships resulting in high client satisfaction and retention.
• Projects delivered accurately, efficiently, and on schedule.
• Consistent communication and responsiveness throughout the client journey.
• A reputation as a trusted advisor and dependable partner to key builder clients.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.