Customer Service Representative
Niagara Falls, Ontario
•Sales & Marketing
•Permanent
•06/08/2026
•284975
Our client is seeking an experienced Personal Lines insurance professional to support a growing portfolio of VIP and High-Net-Worth clients.
This role focuses on providing a white-glove service experience to personal insurance clients connected to the brokerage's commercial client base. The successful candidate will act as a trusted advisor, delivering prompt service, technical expertise, and proactive insurance solutions.
Key Responsibilities
This role is ideal for someone who:
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
This role focuses on providing a white-glove service experience to personal insurance clients connected to the brokerage's commercial client base. The successful candidate will act as a trusted advisor, delivering prompt service, technical expertise, and proactive insurance solutions.
Key Responsibilities
- Manage a portfolio of VIP and High-Net-Worth Personal Lines clients
- Handle renewals, endorsements, policy changes, and complex coverage inquiries
- Conduct detailed coverage reviews and identify potential gaps in protection
- Provide concierge-level customer service and responsiveness
- Build strong relationships with clients, carriers, and internal stakeholders
- Collaborate closely with Commercial Account Executives on shared client relationships
- Market and negotiate coverage solutions with insurance carriers
- Maintain accurate documentation and client records
- Support retention and growth of key client accounts
- Active RIBO License
- Strong Personal Lines brokerage experience
- Experience handling affluent or High-Net-Worth clients is considered a strong asset
- Excellent technical knowledge of personal insurance products
- Strong communication and relationship-management skills
- Ability to provide immediate and professional client service
- High attention to detail and strong organizational abilities
- Base salary of $60,000 – $70,000+
- Potential commission-sharing opportunities
- Comprehensive benefits package
- Pension and RRSP programs
- Stable and supportive brokerage environment
- Opportunity to work with sophisticated client portfolios
- Long-term career growth opportunities
This role is ideal for someone who:
- Enjoys servicing high-value client relationships
- Takes pride in delivering exceptional client experiences
- Has strong technical Personal Lines expertise
- Thrives in a service-driven, relationship-focused environment
- Wants to become the go-to advisor for VIP and High-Net-Worth clients
- Thrives in a collaborative team environment
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
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