Service Desk Analyst

Our client, a highly respected national organization, is seeking a bilingual Service Desk Analyst to join their Calgary office. This is a full-time, fully onsite contract opportunity supporting a fast-paced enterprise IT environment. The successful candidate will play a key role in delivering first-line technical support while providing exceptional customer service to internal users.
 
 Benefits & Perks

• Full-time hours (37.5 hours per week)
• Long-term contract opportunity (1-year term)
• $25 – $35 per hour, based on experience and qualifications
• Opportunity to work within a large, reputable enterprise environment
• Experience supporting a secure, high-standards IT operation
• Exposure to government-level security clearance processes

  Responsibilities

• Provide first-level troubleshooting and diagnosis for hardware and software issues
• Log all user interactions and incidents into the service management system
• Determine appropriate resolutions and provide guidance to end users
• Install, configure, move, and support desktops, laptops, and peripherals
• Provide deskside support when issues cannot be resolved remotely
• Deliver high-quality customer service within established service levels
• Contribute to the development and maintenance of technical knowledge bases
• Perform other related support duties as required

  Qualifications

• Diploma or degree in Information Technology or a related field
• Minimum 1 year of recent IT service desk or help desk experience
• At least 3 years of demonstrated customer service experience
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with the ability to support users at all levels
• Bilingual in English and French (required)
• Ability to obtain and maintain Secret security clearance
• Comfortable working fully onsite (5 days a week) in Calgary

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.