Commercial Lines Account Manager

Join a dynamic team that values experience, dedication, and client service excellence! Our client, a well-respected insurance brokerage, is seeking a motivated and skilled Commercial Lines Account Manager to be the cornerstone of their general commercial book. If you thrive in a collaborative environment and have a passion for providing tailored insurance solutions, this is your opportunity to shine and make a real impact.

In this pivotal role, you'll manage a diverse portfolio of clients, ensuring their coverage needs are met with precision and care. With support from an offshore processing team, you'll focus on relationship management and client satisfaction, while contributing to a team that rewards loyalty and hard work. This is a chance to join a company that values staff retention and offers a supportive, family-like atmosphere with opportunities to grow.

Responsibilities

• Manage a portfolio of general commercial insurance clients, providing expert advice and tailored coverage solutions.
• Handle renewals, policy changes, and claims assistance to ensure ongoing client satisfaction.
• Maintain accurate client records and meeting notes to support ongoing service excellence.
• Collaborate with internal teams and offshore support to process policies and documentation efficiently.
• Build and nurture strong client relationships through regular communication and exceptional service.
• Support retention efforts by providing proactive service and understanding client needs.
• Assist with new business opportunities where applicable, earning commissions on new accounts.

Required Skills

• Minimum of 5 years of commercial insurance brokerage experience
• Level 2 insurance license in BC
• Strong familiarity with commercial insurance markets and products
• Excellent communication and client relationship management skills
• Ability to navigate and manage a general commercial book of business

Other Requirements

• Ability to work in-office five days a week initially, with a potential transition to four days after probation
• Strong organizational skills and attention to detail

Benefits 

• Competitive base salary: $90,000 to $110,000 
• Paid time off 
• Comprehensive benefits 

What’s in it for you? Enjoy a competitive compensation package, with opportunities for salary increases and incentives such as team dinners and vouchers that recognize your hard work. Work with a supportive team that values your contributions and offers a collaborative environment. Plus, benefit from the flexibility of working remotely one day a week after successful probation, along with ongoing professional development and growth potential.


At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.