Senior Commercial Insurance Account Manager (Mid-Market)

Our long-standing Insurance Brokerage clients are seeking a Senior Commercial Account Manager with strong mid-market P&C experience to manage and grow a diverse commercial book of business. This role partners closely with producers and insurer partners to deliver exceptional client service, strategic risk solutions, and retention-focused account management.

Benefits & Perks

• Base salary of $85,000 to $100,000 or more based on relevant experience
• Annual merit reviews and performance bonus
• Generous benefits package
• Hybrid work available after training/onboarding
• Employer-covered professional development support for relevant coursework
• Strong potential for long-term growth with a well-reputed employer

Responsibilities

• Manage and service a dedicated commercial book of business, with a focus on mid-market clients, ensuring strong relationships and high retention
• Oversee renewals, endorsements, policy changes, and coverage reviews with accuracy and timeliness
• Review applications, assess risk exposures, loss history, and coverage needs; bind policies, calculate premiums, and ensure accurate coverage placement
• Ensure premiums, taxes, and fees are collected prior to binding and upload all policy documentation to client and insurer portals
• Deliver a high level of client service during peak renewal periods, maintaining same-day response standards and managing high call volumes
• Collaborate closely with Producers and internal teams on account planning, renewals, marketing, proposals, cross-selling, and business growth initiatives
• Maintain compliance, workflow documentation, and professional standards while leveraging EPIC and Microsoft Office tools; participate in ongoing training and professional development

Qualifications

• Minimum 5 years' of mid-market commercial insurance servicing experience
• RIBO License is a must
• Working towards CAIB or CIP designation is an asset
• Excellent attention to detail and organization skills
• Clear and precise written and verbal communication
• Experience with EPIC is an asset

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.