Property Administrator

Stacey Danley at Aplin has partnered with a growing residential property management company on the search for a Property Administrator. This opportunity is ideal for a service-focused professional who enjoys working directly with residents, solving problems, and contributing to well-managed, community-oriented properties.

About the Role
Reporting to the Property Management team, the Property Administrator serves as a primary liaison between residents and property operations, ensuring a positive resident experience through proactive communication, issue resolution, and operational support. This role combines resident relations, administrative coordination, and on-site property involvement.

Benefits and Perks

• Competitive starting salary and comprehensive benefits
• RRSP matching
• Career development opportunities
• A casual and collaborative work environment

Key Responsibilities

• Act as a main point of contact for residents, responding to inquiries, concerns, and complaints with professionalism and empathy.
• Conduct regular property walks to monitor cleanliness, identify lease or community standard issues, and address concerns proactively.
• Track and manage resident communications and requests within property management software, ensuring accurate documentation.
• Provide first-level triage of maintenance requests and coordinate service work orders as required.
• Interpret and apply Residential Tenancies regulations, maintaining current knowledge of policies and procedures.
• Prepare and issue resident notices, including notices related to tenancy, arrears, warnings, and entry for maintenance or contractors.
• Manage sensitive or difficult conversations, including arrears discussions, conflict resolution, and mediation when required.
• Coordinate resident move-ins and move-outs, including inspections, documentation, meter readings, and resident orientation.
• Support turnover activities during peak periods at month-end and month-start.
• Assist with general property operations, including common area standards and occasional leasing support.
• Prepare and distribute annual rental receipts and maintain accurate resident records.

Qualifications

• 2+ years of administrative experience in the property management industry.
• Valid Class 5 driver’s license and access to a reliable vehicle.
• Strong proficiency with MS Office (Word, Excel, Outlook) and property management systems.
• Excellent customer service skills with the ability to manage challenging conversations professionally.
• Strong communication, mediation, and conflict-resolution abilities.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Self-motivated problem solver with sound judgment and decision-making skills.
• Team-oriented with a collaborative approach to supporting property operations.
• CPM designation (or candidacy) considered an asset.

Please note this is a full-time permanent Monday-Friday 8am-4:30pm role. The occasional weekend will be required to assist with coordinating move-in and move-out activities.  


At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.