Personal Lines CSR

Looking to make a meaningful difference in a supportive and dynamic insurance environment? Our client, a trusted brokerage with a thriving book of business, is seeking a motivated and personable Personal Lines Customer Service Representative (CSR) to join their team in Mississauga. This role offers the opportunity to work in a vibrant office setting, focusing on building strong relationships and providing excellent service to clients without the pressure of sales targets. If you’re passionate about insurance, detail-oriented, and thrive in a collaborative atmosphere, this could be your next great career move!

Bring your insurance know-how and enthusiastic spirit to a company that values professionalism and teamwork. Take ownership of your role while helping clients navigate their coverage needs with confidence—your expertise will make a real difference!

What you’ll need to succeed:

• At least 2 years of personal lines insurance experience in a brokerage setting
• RIBO license
• Strong knowledge of personal lines underwriting and coverages
• Proficiency in Epic and/or Compuquote (preferred)
• Excellent verbal and written communication skills
• Superior organizational and time management abilities
• Self-motivated problem solver with limited supervision
• Tech-savvy with Microsoft Office Suite (Outlook, Excel, Word)
• Ability to work effectively both independently and in team environments
• Attention to detail and accuracy in all tasks

Nice to have:

• Experience uploading and processing new business and policy changes in carrier portals
• Familiarity with social media communications for client engagement
• Experience working with premium comparison reports and renewal analysis

Other requirements:

• Comfortable working in-office in Mississauga five days a week
• Ability to handle high-volume client interactions via phone and email
• Willingness to support the team and participate in special projects as needed

What’s in it for you? Here’s what you can look forward to:

• Salary in the range of $50,000 to $65,000 based on experience
• Extended benefits package
• Paid vacation + personal days and a birthday off to celebrate your special day
• Commission of 50% on new business and 25% on renewals (family and friends only)
• Enjoy a positive work environment where your expertise is valued and growth is supported

Ready to step into a role where your expertise is appreciated and your career can grow? Don’t wait—apply now and help clients safeguard what matters most while shaping your own success story!


At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.