Senior Account Administrator

Our client, a respected and growing commercial insurance brokerage, is seeking a Senior Account Administrator to support their Broking Services & Account Administration team.

This role works closely with Account Executives and the broking team to support the placement, renewal, and servicing of commercial insurance accounts in a fast-paced, high-volume environment. If you're looking to develop your technical insurance skills and advance your career within commercial lines, this is a great opportunity.

Benefits & Perks

• Opportunity to work with complex commercial accounts and specialty markets
• Clear progression path, including support for Level 2 licensing
• Professional development and access to industry designations (CAIB, CIP, CRM)
• Collaborative team environment with mentorship and growth opportunities
• Competitive compensation package

Responsibilities

• Assist with preparing submissions and marketing commercial accounts
• Support renewal and quoting processes; bind coverage with underwriters
• Prepare proposals, certificates, endorsements, invoices, and financing agreements
• Follow up with clients and insurers on outstanding information
• Maintain accurate client files, expiry lists, and documentation
• Review policies against binders/quotes for accuracy
• Support claims reporting and client communication
• Work with accounting on receivables and reconciliation issues
• Handle SOVs, equipment schedules, and policy documentation
• Provide backup support to team members during absences
• Deliver strong internal and external customer service and communication

Qualifications

• Minimum 12 months of insurance experience
• Level 1 General Insurance license (or equivalent with ability to obtain BC license)
• Commitment to obtaining Level 2 within 6–12 months
• Experience with commercial insurance (CGL, property, equipment breakdown)
• Strong understanding of certificates of insurance, SOVs, invoicing, and policy checking
• Familiarity with MGAs, Lloyd’s, and specialty markets considered an asset
• EPIC broker management system experience an asset
• Excellent communication, organization, and time-management skills
• High attention to detail and ability to manage multiple priorities
• Strong teamwork mindset with a proactive and professional approach

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.