Personal Lines Account Manager

An independent insurance brokerage with over 50 years of successful operations is currently seeking an experienced personal lines account manager to join their team and service an assigned book of business. This is an exciting opportunity to work for a respected brokerage with strong roots.

Benefits & Perks

• Competitive base salary in the range of $55,000 to $75,000
• New business commission on cross-selling/upselling/referral business
• Comprehensive benefits coverage
• Competitive vacation policy based on experience
• Opportunities to learn and excel internally

Responsibilities

• Manage day-to-day service for a book of personal lines clients, including auto, home, and other personal insurance products
• Provide timely responses to client inquiries regarding coverages, policy changes, billing, and claims
• Review and process policy renewals, endorsements, cancellations, and reinstatements
• Identify coverage gaps and recommend appropriate solutions based on clients’ needs and risk exposure
• Market new business and renewal accounts by obtaining quotes from multiple carriers and presenting comparisons
• Maintain accurate client files, documentation, and activity records within the agency management system
• Build and maintain strong relationships with clients, carriers, and internal teams to ensure superior service delivery
• Upsell and cross-sell additional insurance products to existing clients where appropriate
• Assist with claims reporting and follow-up to ensure clients receive timely updates and resolutions
• Stay up to date on carrier guidelines, underwriting standards, and industry best practices

Qualifications

• 3 - 5 years experience working in a personal lines service role in a brokerage setting
• RIBO license is a must have
• Must be able to work on-site at the Etobicoke office
• Experience with Epic is a huge bonus
• Familiarity with multiple carrier and MGA portals/guidelines 
• If you can communicate in Portuguese it's a major asset!

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.