Bilingual Customer Support Representative

Our client, based in Richmond Hill, ON, is growing its customer service team! This will be a permanent opportunity as a Bilingual French Customer Service Representative!

Benefits & Perks

• Compensation: Upto 50K
• Please note, fully on-site role at the client’s Richmond Hill, ON office.
• Permanent Opportunity+ Vacation time + Health & Dental Benefits.

Responsibilities

• Respond to member inquiries via phone, email, and ticketing system
• Process membership requests, changes, and cancellations
• Support rebate eligibility transfers by collecting and verifying documentation
• Track and update member files in CRM; provide accurate status updates
• Resolve deposit or cancellation disputes, escalating complex cases when needed
• Manage general information mailboxes and ensure timely follow-ups
• Generate reports and contribute to process improvements
• Provide basic troubleshooting support for hardware/software (training provided)

Qualifications

• Bilingual in French and English (mandatory)
• Must have 1–2 years of customer service experience
• Experience with CRM or ticketing platforms an asset
• Proficient with Microsoft Office Suite

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.