Mission Critical Specialist

We are seeking a motivated and detail-oriented Logistics Coordinator to join our fast-paced and dynamic team. This role is ideal for a professional who thrives under pressure, adapts quickly to changing circumstances, and collaborates effectively with colleagues across international locations. Operating within a 24/7 environment, you will play a critical role in managing time-sensitive shipments across North America, Latin America, and global destinations.

Available Shifts:

• Friday – Monday | 8:30 a.m. – 5:00 p.m.
• Friday – Sunday | 8:30 a.m. – 8:30 p.m.
  
  

Key Responsibilities

• Coordinate time-critical shipments, both domestic and international, across the United States, Canada, Latin America, and additional global regions.
• Manage urgent logistics solutions such as Next Flight Out (NFO) and Aircraft on Ground (AOG) shipments.
• Monitor, update, and track orders throughout their lifecycle using internal logistics systems.
• Collaborate with remote international teams to ensure smooth handovers and uninterrupted service delivery.
• Act as the first point of contact in emergencies—responding rapidly, assessing situations, and implementing effective solutions within strict deadlines.
• Communicate professionally with customers, carriers, and global partners while demonstrating cultural awareness and sensitivity.
• Investigate shipping challenges, resolve issues using available tools, and escalate when appropriate.
• Contribute to the continuous improvement of Standard Operating Procedures (SOPs).
• Actively participate in virtual collaboration (MS Teams) to support shared workflows and ensure team alignment.
• Provide coverage for colleagues to maintain 24/7 operational continuity.
  
  

Qualifications

• Proven experience in logistics coordination, ideally in time-sensitive freight or courier environments.
• Strong knowledge of AOG, NFO, or comparable urgent freight operations.
• Ability to work independently while maintaining accountability in a shared order environment.
• Exceptional communication skills with the ability to manage high-pressure situations and client interactions calmly and effectively.
• Strong organizational, analytical, and problem-solving abilities with keen attention to detail.
• Proactive, energetic, and collaborative work style.
• Flexibility to work across multiple time zones and to cover extended shifts (12 hours), including weekends.
• Proficiency with MS Office and MS Teams; familiarity with logistics platforms (e.g., Prizm or similar systems) is an asset.
• Capacity to quickly learn new systems and processes through training and hands-on experience.
  
  

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.