Field Support Coach

Join a top employer and advance your career. Our client is looking for a Field Support Coach based in Toronto, ON.

Working hours:

• 37.5 hours per week, Monday-Friday, with occasional weekend work.
• Generally, 9 am to 5 pm, but some flexibility is due to time difference with Alberta & UK, crossover is limited within standard working hours.

Benefits & Perks:

• Competitive basic salary
• Car allowance
• 20 days holiday
• Your birthday off
• Health care scheme
• Other company benefits

Role Requirements:

• The Field Support Coach's primary role is to deliver operational excellence, improved profitability, an unsurpassed customer experience, and ensure the Brand Standards for Shell.
• Unlike regular Business/Sales Development jobs, this role seeks to better understand the way the business operates and give unbiased advice to the stakeholders without having an agenda to push. You are genuinely developing businesses rather than seeking to sell B2B.
• There will be many key levers at your disposal, and it is your responsibility to use your experience and judgement to choose the correct ones to suit the needs of the business. In contrast with a “normal” sales role, you are not tasked with selling more units to benefit our business, but the goal is to improve profitability for the business unit and for Shell, however that is achieved.
• As a Field Support Coach reporting into the Fresh Coffee & Food Development Specialist & Team Lead, you will have Key Performance Indicators (KPI) to achieve along with your own network of Retailers, Service Stations, and business outlets to performance manage, coach, and reward.

Tasks Required: 

• Carry out Store commissioning and staff training following refits or the introduction of new Food programs
• Completion of the prescribed site visit inspection (Food Safety, Brand Standards, etc.) as per client contractual frequency and standard.
• To fully participate in meetings with independent retailers using a bespoke App to identify areas where opportunities exist for increasing sales and profitability.
• The constant coaching of onsite staff to ensure that they complete tasks efficiently and engage effectively with their customers, and enjoy their work.
• Engage with Retailers, Site Teams, Territory Managers, and wider stakeholders to assess the business operations to make the necessary adjustments for improvement.
• Identify opportunities and implement new POS, merchandising plans, display equipment, and layouts.

Qualifications:
Essential

• Educated to a university-level Standard
• Full driving license

Preferred

• Post-degree work-related qualification
• Food Hygiene Certification

Experience

• Knowledge and experience in the food retail industry in a field-based role
• Experience in Coaching and Training (2-3 years)
• Proven experience of regular reporting to multiple senior stakeholders

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.