Technology Support Analyst

Impact Recruitment has partnered with a leading professional services organization to hire an Analyst, (IT Support) to join their team! Keep reading to see if this sounds like the role you have been looking for.

About the Opportunity:
The Analyst is responsible for providing proactive, hands-on technical support across its office environment. This role ensures the reliability and availability of the firm’s desktop computing systems and related technology, contributing to seamless day-to-day operations and outstanding internal service delivery.
This is a high-visibility position that involves direct interaction with senior staff and multiple business units. The ideal candidate will be a strong communicator and problem solver with a proactive, client-focused approach.

About the Position:
As an Analyst, (IT Support), your duties include:

Technical Support

• Lead technical onboarding and setup for new hires.
• Provide in-person and remote IT support to end users.
• Support video conferencing and event technology, including setup and troubleshooting.
• Offer first-level mobile device support (smartphones, tablets).
• Participate in the rollout of new hardware and software.
• Manage escalated incidents from the central Help Desk.
• Maintain and support local IT infrastructure (PCs, laptops, tablets, printers, etc.).
• Monitor, manage, and resolve support tickets in a timely manner.
• Identify and implement opportunities for system and process improvements.
• Assist with hardware decommissioning and disposal.
• Perform additional duties assigned by leadership.

Administrative Support

• Document incidents, resolutions, and maintain ticketing system updates.
• Assist with testing and quality assurance for new or updated applications.
• Maintain accurate hardware/software inventory and records.

Special Projects

• Contribute to project-based work and serve as a subject matter expert for assigned systems.
• Support research, planning, and execution of technology initiatives.

Requirements:
Degree or diploma in Information Technology (or equivalent experience/certifications).

• 3+ years of IT support experience, ideally in a professional services or corporate setting.
• Strong technical proficiency in desktop hardware, software, and IT systems.
• Familiarity with video conferencing tools (e.g., Webex, Teams, Zoom, GoToMeeting).
• Experience with Windows OS, Microsoft Office Suite, Active Directory, and Citrix.
• Knowledge of mobile device management platforms.
• Experience supporting specialized industry applications is an asset.
• Excellent communication, organizational, and time-management skills.
• Proven ability to troubleshoot, prioritize tasks, and deliver high-level support.
• Strong commitment to client service and team collaboration.
• Ability to work independently with minimal supervision.
• Flexible and available for occasional overtime and after-hours support.

Compensation:

• Salary: $70,000 - $85,000 (based on experience)
• 3-4 weeks’ vacation
• Comprehensive benefits package

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.