David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client, a major brand agricultural equipment dealership located in Wynyard SK, to recruit for an experienced Service Manager.
Reporting to the Regional Services Manager the Service Manager will be responsible for oversight of all service department operations, ensuring internal and external customer satisfaction and coordinating and directing the activities of Service Writers and Service Technicians.
Lead business development and sales initiatives while supporting the growth and profitability of the department’s service deliverables
Manage all service department staff and strategically assign work-orders to service technicians in accordance with their skill set, knowledge level and technical specialty
Review and evaluate work-orders for completeness and accuracy
Manage all recruitment, staffing, performance and employee development initiatives in partnership with Human Resources
Develop and implement service department performance goals in alignment with the organization's financial and operational objectives
Monitor and measure service sales against targeted monthly profit goals
In partnership with the Regional Services Manager develop, monitor and execute a service department marketing plan
Develop and implement department specific policies and work procedures as required
Manage the preventive maintenance of all departmental tools, equipment and vehicles
Maintain an up-to-date base of product and technical knowledge
The Ideal Candidate:
Minimum 3 years of successful management/supervisory experience achieved in an industry relevant work environment
Preference for candidates with agricultural equipment product knowledge achieved through considerable years of hands on experience or via completion of agricultural specific post-secondary education
Excellent communication, customer service and relationship building skills
Persistent, dedicated and focused on achieving customer satisfaction and organizational objectives
Proficiency with Microsoft Office
Strong business acumen complimented by a working knowledge of financial principles related to service department operations
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Richard Anderson, Consultant, Aplin Engineering & Technical. Visit our website at www.aplin.com to view our job opportunities, career tips and tools. We thank all applicants; however, only those selected for an interview will be contacted.
WE APPRECIATE YOUR INTEREST IN DAVID APLIN GROUP.
If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!
Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at www.aplin.com.