David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit for Service Manager based in Calgary, AB.
Reporting directly to the Director of the Customer Experience Centre (West), the Service Manager will have responsibility for the delivery of the company’s service products and the quality and productivity of the Service team. Emphasis will be placed on Customer Service management and fiscal accountability. A key component will be the development of sound and progressive staff development initiatives to ensure a fully competent and motivated work force to meet the challenges of today and the future.
Collaborate and liaison with Customer Experience Centre (West) management team and team members, regional managers, and field staff to obtain feedback and incorporate strategic improvements in service and logistics to boost customer satisfaction and optimize every customer’s experience
Oversee and manage the day-to-day operations of the service coordinators, service call representatives, and service
Be an active member of and contributor to the Regional Management Team.
Resolve problems impacting customer service.
Assist in sales & marketing activities to drive incremental service work and meet customer satisfaction levels.
Ensure operations have the resources and equipment available to meet customer requirements.
Participate in the recruiting, training and retention of his/her direct reports
Monitor industry activity and recommend proactive and reactive responses.
Review, monitor and evaluate the team and individual achievement of key performance indicators including but not limited to asset and resource utilization, management of overtime expenses and the achievement of customer service standards.
Develop and maintain positive business relationships within the industry and with suppliers and customers
Conduct employee performance reviews, succession planning for direct reports and maintain positive employee engagement.
The Ideal Candidate:
A minimum of five (5) years of operational management in an energy-related environment.
A post-secondary graduate, possessing a minimum of three to five years in operational management. Training in logistics is an asset.
A practical, hands-on individual with experience in both technical and business operations leadership, preferably involving service operations and logistics.
A proven success record of effective people management.
Guided by business objectives and good management practices and possess a strong customer service focus.
Well-developed interpersonal and communication skills and the ability to work effectively in a team environment.
Project and functional leadership ability are essential.
The ability to function effectively at all levels, internally and externally.
Well-developed decision making and strategic thinking skills as well as highly developed analytical skills, sound judgement and problem-solving abilities are required.
Able to work as part of a national team as well as independently, possessing a high degree of initiative, energy, common sense, and logical thinking.
Advanced computer skills, including Excel, Access, and Outlook.
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Sushant Shah, Recruiter, Engineering & Technical. Visit our website at www.aplin.com to view our job opportunities, career tips, and tools. We thank all applicants; however, only those selected for an interview will be contacted. #LI-CAL
WE APPRECIATE YOUR INTEREST IN DAVID APLIN GROUP.
If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!
Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at www.aplin.com.