David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit for Service Coorindator based in Calgary, AB.
As a key member of the Western Operations Team, reporting to the Service Manager, the Service Coordinator is responsible for proactively directing and dispatching the daily work schedules of Service Technicians (Gasfitters) to effectively and efficiently meet customer service needs. Utilizing logistics skills the Service Coordinator will also review and manage orders, removing obstacles and be responsible for updating and maintaining re-occurring service orders and daily activity associated with customer service requests.
The Service Coordinator will be required to support the service organization in meeting its Key Performance Indicators (KPIs) as communicated by the Service Management Team.
Build positive relationships with all points of contact and work collaboratively to utilize available resources to successfully meet customer needs and expectations.
Act as the primary point of contact for Service Technicians dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules to meet customers’ service requests and requirements.
Working with Market Manager to approve and authorize overtime.
Review and verify daily work plans prior to dispatching to ensure route efficiencies, asset, labour, and equipment preparedness.
Troubleshoot and resolve issues encountered by the Service Technician including routing or scheduling issues or conflicts, and activate fleet contingency plans when necessary.
Confirm and verify service appointments with customers, reschedule appointments and create recurring orders as required to meet external and internal requirements for compliance, maintenance, preventative maintenance and daily customer requests for service to increase efficiency and improve response time commitments to customers.
Prepare weekly service technician utilization reports and make proactive changes as needed.
Collaborate with the Market Manager (s) to update and provide feedback on a day to day operations, staffing activities and the achievement of performance standards. Immediately notify the MM of any safety, performance and attendance issues or successes. The MM, as the direct manager of the Service Technician, will then manage the situation accordingly, addressing performance gaps to performance standards.
Review, manage and report on service work orders daily from Service Technicians to ensure they are completed accurately & timely in accordance with processing objectives and that service technician productivity/utilization is meeting KPI target.
The Ideal Candidate:
Minimum grade 12 education, preferably with relevant post-secondary education and/or technical certification in operations, logistics or supply chain management.
Minimum three (3) years previous logistics and/or service coordination experience.
Well-developed interpersonal and communication skills and the ability to work effectively in a team environment.
Well-developed decision making and strategic thinking skills as well as highly developed analytical skills, sound judgement and problem-solving abilities are required.
Proven customer-focused work style, with strong communication and organizational skills to meet our customer promise.
Ability to prioritize tasks in a fast-paced environment, requiring the ability to appropriately manage your time, often while multitasking.
Intermediate computer skills, specifically Microsoft Office, are required and previous experience with MS Access, JD Edwards, ADDs and routing or mapping technology is preferred.
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Sushant Shah, Recruiter, Engineering & Technical. Visit our website at www.aplin.com to view our job opportunities, career tips, and tools. We thank all applicants; however, only those selected for an interview will be contacted.
WE APPRECIATE YOUR INTEREST IN DAVID APLIN GROUP.
If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!
Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at www.aplin.com.