Pharmacy Assistant - Office Hours



  • Office Professionals
  • Job Code: 9T8702101114
  • Posted: November 14, 2018
The Job has been filled
David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit for a Pharmacy Assistant.

David Aplin Group has partnered up with a large Healthcare Organization, seeking Pharmacy Assistant to work in a Call Centre Environment.

Must be able to work within the Pharmacy hours Monday Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays. This role may be required to work additional and/or alternate hours/days/shifts when required by management.

The Role:

  • Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
  • Recording and maintaining member information in the CRM system
  • Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacists regulations
  • Uphold quality and productivity standards on all transactions
  • Collecting information, processing RX orders and other types of service requests
  • Obtaining prescription transfers from retail pharmacies
  • Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
  • Support auto- notifications and call members for upcoming refills and renewals
  • Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
  • Manage team mailboxes/e-mails
  • Aid in management assigned tasks and projects
  • Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
  • Other responsibilities commonly performed by retail pharmacy assistants
The Ideal Candidate:

  • Pharmacy Assistant Diploma or Equivalent Experience
  • 0-3 years retail pharmacy experience
  • Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
  • Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
  • Experience in a Contact Centre would be an asset
  • Team player with the ability to work independently
  • Strong customer service focus
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
  • Strong interpersonal skills with ability to work independently with minimal supervision
  • Flexible to situations and adaptable to change
  • A thorough understanding of quality assurance and delivery of service excellence
  • Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
  • Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
  • Ability to analyze, problem-solve and mediate difficult situations
  • Results-oriented paying attention to detail
  • Ability to multi-task
  • Accuracy in Data Entry is mandatory
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Tiziana Mastronardi, Consultant, Aplin Office Professionals. We thank all applicants; however, only those selected for an interview will be contacted. #LI-GTA


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly 4 decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

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Tiziana Mastronardi

Office Professionals

Greater Toronto Area


  • 905.247.5120

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