Pharmacy Assistant-Office Hours



  • Office Professionals
  • Job Code: 9T8702101114
  • Posted: November 14, 2018
The Job has been filled

David Aplin Group has partnered up with a large Healthcare Organization seeking Pharmacy Assistants to work in a Call Centre Environment.

Must be able to work within the Pharmacy hours Monday Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays. This role may be required to work additional and/or alternate hours/days/shifts when required by management.

Job Responsibilities:

  • Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
  • Recording and maintaining member information in the CRM system
  • Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacists regulations.
  • Uphold quality and productivity standards on all transactions
  • Collecting information, processing RX orders and other types of service requests
  • Obtaining prescription transfers from retail pharmacies
  • Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
  • Support auto- notifications and call members for upcoming refills and renewals
  • Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
  • Manage team mailboxes/e-mails
  • Aid in management assigned tasks and projects
  • Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
  • Other responsibilities commonly performed by retail pharmacy assistants.


  • Pharmacy Assistant Diploma or Equivalent Experience
  • 0-3 years retail pharmacy experience
  • Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
  • Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
  • Experience in a Contact Centre would be an asset
  • Team player with the ability to work independently
  • Strong customer service focus
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
  • Strong interpersonal skills with ability to work independently with minimal supervision
  • Flexible to situations and adaptable to change
  • A thorough understanding of quality assurance and delivery of service excellence
  • Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
  • Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
  • Ability to analyze, problem-solve and mediate difficult situations.
  • Results-oriented paying attention to detail
  • Ability to multi-task
  • Accuracy in Data Entry is mandatory



Tiziana Mastronardi

Office Professionals

Greater Toronto Area


  • 905.247.5120

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