David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit an Operations Manager.
The Operations Manager is responsible for the safe, efficient and profitable operation of the Parts, Service and Rental Departments across all 2 Southern Manitoba (and 1 Winnipeg) Branches. The successful applicant will be responsible for the hiring, mentoring and coaching of a high functioning and skilled team of managers, parts specialist and technicians that focus on a high level of customer service.
Planning and Organizing
Communication Ethics and Integrity
Strong and documented implementation senior management principles and tools
Develop the overall vision and strategy for the Parts, Service and Rental Departments in collaboration with the General Manager.
Monitor departmental performance against established goals for profitability, service levels, and service times compared to estimates, and act if Department falling short of goals.
Responsible for effectively managing staff, including recruitment, terminations, performance management and wage assessment.
Promote teamwork between departments and throughout the organization.
Coach and develop staff to ensure effectiveness in their role, safe work procedures, and cross training to support absence within the team.
Positively impact morale by setting and demonstrating a strong business ethic for dealing with customers, suppliers, and fellow staff.
Responsible for training plans of team in collaboration with the Parts, Rental and Service Managers.
Analyze weekly, monthly, and annual key performance indicators and industry trends against business metrics.
Handle Customer inquiries and complaints which are escalated from the Department; assist in addressing the concern and presenting options to resolve issue.
Measure and monitor key customer service areas including call handling, service turn-around time, first time requests, outstanding work orders, parts availability and customer satisfaction.
Periodically visit primary customers to monitor customer relations, needs, problems, and satisfaction with Dealership.
Ensure systems are in place for scheduling all service work, both customer and internal.
Responsible for growing all revenue streams at acceptable margins as set out by the business.
Perform other senior level duties as required
Our client offers excellent benefits, in addition to a company vehicle and a matched pension plan.
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Leanne Bonnar, Senior Consultant, Engineering & Technical. Visit our website at www.aplin.com to view our job opportunities, career tips and tools. We thank all applicants; however, only those selected for an interview will be contacted.
WE APPRECIATE YOUR INTEREST IN DAVID APLIN GROUP.
If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!
Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at www.aplin.com.