Member Services Manager

Member Services Manager

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Edmonton, AB

Office Professionals

Permanent

05/08/2022

AB73691685

Location: Edmonton, AB, Canada

Job Type: Permanent

Date: 8/5/2022

Job ID: AB73691685

Category: Office Professionals

Join a top employer and advance your career. Aplin, has partnered with our client, to recruit a Member Services Manager based in Edmonton.
 
Our client, a leader in the manufacturing industry, is currently seeking a Member Services Manager to join their rapidly growing team. As the Member Services Manager, you will be responsible for quality customer service and effective operation running. The ideal candidate will have exceptional leadership, organizational, and problem-solving skills. They also must possess outstanding customer service and mentoring skills. Intermediate to Advanced MS Office skills are required.
 
Responsibilities:
  • Managing the hiring, training, and development of staff
  • Developing performance metrics to measure customer satisfaction and drive consistent performance standards
  • Developing and implementing processes and policies to effectively manage the day-to-day operations of the department
  • Liaising with HR to identify developmental plans for staff
  • Mentoring CSRs, set goals, and assisting with the necessary training
  • Assisting clients and problem solving when needed
  • Preparing and delegating work tasks to ensure successful completion of the customer service process
  • Ensuring quick responses or turnarounds for clients
  • Creating business plans
  • Tracking finance statements and creating budgets
  • Creating team-building activities
  • Other duties as needed
Qualifications:
  • 3+ years of customer service experience in a leadership or supervisory role
  • University degree in Business Administration
  • Leadership or managerial experience
  • Strong analytical, problem solving, team building, and negotiation skills
  • Excellent written and oral communication skills
  • Experience in tracking and managing Performance Metrics
Job ID: AB73691685
 
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
 
Aplin, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com

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