Manager of Managed Services

Manager of Managed Services

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Winnipeg, MB

Information Technology

Permanent

11/07/2022

CT416153711

Location: Winnipeg, MB, Canada

Job Type: Permanent

Date: 7/11/2022

Job ID: CT416153711

Category: Information Technology

Join an innovative and dynamic company and advance your career. David Aplin Group has partnered with a Winnipeg-based company to hire a Manager of Managed Services.
 
Please note that this is a hybrid role and not a remote opportunity.
 
Responsibilities:
  • Supervise a team of skilled IT technicians and ensure all resources are utilized to best serve our customers  
  • Provide timely feedback, mentoring, and training to your team
  • Communicate regularly with your team regarding their performance, development, and career objective
  • Recruit and interview IT talent to build the team as needed
  • Assign activities and tickets amongst your team with a focus on resolution time and customer satisfaction
  • Analyze customer accounts to ensure we are providing them with the best service possible
  • Be the escalation contact for clients and employees to help resolve issues, delays, or unsatisfactory work
  • Work with service delivery managers to present account reviews to clients
  • Employ new tools and processes to improve and enhance the service we provide to our clients
Qualifications:
  • Excellent leadership qualities and the ability to motivate and inspire technical teams
  • Post-secondary degree, diploma, or equivalent work experience
  • Previous experience working for a managed service provider, cloud provider, or IT service provider
  • At least 5 years’ experience in an IT Operations environment including desktop, server, network, cloud technologies, security operations, and infrastructure monitoring and management
  • Prior experience managing teams of technical employees
  • Understanding of helpdesk and customer service, with prior experience managing a service desk or call center preferable
  • Proficient in ITIL and IT service management practices
  • Experience and skill in project management concepts and best practices
  • Bilingualism would be considered an asset (English and French)
Job ID: CT416153711
 
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
 
David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com

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