Leader of Application Support



  • Information Technology
  • Job Code: 9D538630621
  • Posted: June 26, 2019
The Job has been filled
David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit for a Leader of Application Maintenance and Support, based in Edmonton.

The Role:

Within the group, the Leader of Application Maintenance and Support is accountable for planning, budgeting, sourcing, implementation and operations of enterprise applications in order to meet business needs.  Scope includes:

  • Maintenance and Support of Enterprise COTS Applications
  • Support of Enterprise Developed Applications
  • Maintenance and Support of Databases and Systems
    • Vendor Management of technology within above scope
    • Maintenance and Support of technology within scope above
    • Capacity and Performance Management of technology within scope above
    • Automated and manual monitoring and alerting of technology within scope above
    • Multi-year budgeting and planning of technology within scope above
    • Evaluation of vendor and sourcing options within scope above
    • Management of technology and sourcing vendors within scope above
  • Member of the Change Advisory Board and Release Advisory Board
  • Leadership and management of support teams
  • Define, implement and measure Operations Services that underpin business facing Service Level Agreements
  • Act as a Major Incident Outage Manager as needed
  • Technical Leadership 
  • Operations Management
  • Team Resource Planning, and Mentoring
  • Systems Purchasing/Technical Support Maintenance/Vendor Relationship Maintenance
The Ideal Candidate:

  • University, college or technical degree in information technology, computer science, software engineering or combination of education and experience
  • Alternatively, extensive proven track record in the position’s primary responsibility areas within the Financial Sector
  • Minimum of five years management experience and five years total experience in managing or leading an application maintenance and support team.
  • A senior resource with a background in Software engineering
  • 5 + years of experience in Software Development/Cloud Computing
  • Knowledge of at least 1 programing language: C#, Python, Java, Go
  • Knowledge of at least 1 scripting languages: PowerShell, JavaScript, Groovy, Ruby
  • An understanding of full stack development (Infrastructure/Network/Application)
  • Understanding of Infrastructure as Code and Network as Code methodology and tooling (Terraform, CloudFormation, vRealize)
  • An understanding of Configuration management (Chef, Puppet, Ansible)
  • An understanding of Containers (Docker, Kubernetes, OpenShift)
  • A deep understanding of DevOps and Agile thinking
  • Strong analytical skills and an aspiring mind
  • Should understand IaaS, PaaS, SaaS and CaaS concepts
  • Experience leading projects and/or teams
  • Experience working in ‘on-premise’ hosted environments and understand the concepts of virtualization (VMware, Hyper-V)
  • Experience working with public clouds such as AWS/Azure/GCP
  • Deep understanding of cloud computing and its advantages, but can also understand why a hybrid model is implemented
  • Understanding of CI/CD process and tooling (Jenkins, Github, Gitlab, Spinnaker, Etc…)
  • Knowledge of API communication methods
  • Understanding of what a digital transformation is
  • Minimum five years’ experience working within IS teams in a medium to large sized organization
  • Experience managing multiple teams is highly valuable
  • Experience managing contracts is considered highly valuable
  • Financial sector experience (preferably in banking) is considered highly valuable
  • Experience managing major incident outages is considered highly valuable
  • Experience managing complex application performance issues is considered highly valuable
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Deborah Dodd, Partner - Aplin Information Technology. We thank all applicants; however, only those selected for an interview will be contacted.  #LI-EDM


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly 4 decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at www.aplin.com.



Deborah Dodd

Information Technology



  • 780.229.2013
  • ddodd@aplin.com

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