IT Operations Manager and Technical Lead



  • Information Technology
  • Job Code: ML84346475
  • Posted: July 05, 2019
The Job has been filled
Our values East Edmonton client is looking for an enthusiastic and revolutionary Information Technology Professional to join us in the newly developed IT Operations Manager role. Under the direction of the Director of Information Technology, the IT Operations Manager is responsible for information and communication technology infrastructure, systems and staffing. This responsibility focuses on the design, development, maintenance, support, and security of the enterprise systems.

The successful candidate will apply their business, communications, supervisory and current technical skills towards ensuring the return on our investment in the technical computing infrastructure is maximized and provide guidance towards continued improvements that are linked to business value. 

The Role:
  • Participate as a member of the Leadership team, contributing to, identifying, developing and implementing strategic initiatives, policies, plans, and programs necessary for the success of the business
  • Manage IT projects through planning, development, implementation, and evaluation
  • Manage all VIRL computer hardware and software assets
  • Identify current trends and developments in information technology
  • Manage Information Technology staff including:
  • Scheduling and assigning work priorities
  • Monitoring throughput metrics and addressing performance and productivity deficiencies
  • Recruitment, attendance and performance management and the implementation of disciplinary action up to and including termination of employment
  • Coach and mentor staff as required
  • Manage all aspects of network security and connectivity to ensure compliance with best IT and business practices
  • Manage data backups/recovery and ensure there is an operational disaster recovery plan in place and that the plan is tested

The Ideal Candidate:
  • Strong customer service orientation
  • Solid relationship management and performance management skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Team-oriented and skilled in working within a collaborative environment
  • Proven analytical and problem-solving abilities
  • Good written, oral, and interpersonal communication skills
  • Ability to conduct research into issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail and current technology trends
  • Post-secondary degree/diploma in Information Technology or related experience
  • Proven working knowledge of;
    • TCPIP networking protocol including DNS, DHCP
    • Level 2 and Level 3 network switching technology
    • Virtualization technology, specifically Microsoft Hyper-V, Microsoft DPM
    • MS Active Directory, MS Windows 2016/2012/2008 Server
    • MS Cloud solutions, specifically O365
    • Dell Compellent
    • Azure and AWS
    • CISCO ASA products and Meraki MX
    • DBMS platforms including MS-SQL, Oracle DBMS, and MySQL
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Jade Murphy, Recruiter, Information Technology. Visit our website at to view our job opportunities, career tips, and tools. We thank all applicants; however, only those selected for an interview will be contacted.


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at



Mike Letto

Information Technology


Business Development Consultant

  • 780.229.2019

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