Implementation Specialist



  • Office Professionals
  • Job Code: KD51147811218
  • Posted: December 18, 2018
The Job has been filled
David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit for an Implementation Specialist.

Our Client in the merchant services industry is currently hiring for their office near the Airport. We are looking for an individual with experience and/or interest in the payment industry to join our operations team.

As Implementation Specialist, you will work with the team to fully implement and ensure the ongoing successful use of our financial technology products for our clients. Your responsibilities will include:

  • Coordinate and deliver installation of payment processing devices and training of merchant staff, both on-site (requiring travel locally and internationally) and remotely
  • Summarize and provide key implementation information to newly enrolled merchants, including access credentials, training materials, and addressing frequently asked questions
  • Assist with various other aspects of the new merchant enrollment process
  • Act as primary contact for newly enrolled merchants in the post-implementation period, addressing all merchant needs and concerns
  • Track and periodically follow up with post-implementation merchants to ensure client satisfaction, identification of potential issues, and that best practices are top-of-mind
  • Use CRM to log ongoing account activities and feedback
  • Maintain familiarity with Company products / product versions as well as the potential impact of new products / product versions on new and existing merchants
  • Assist with account management and customer service for existing merchants as needed
  • Create and maintain training materials for both internal and external use
The Ideal Candidate:

  • Fluency in English and Chinese
  • Strong English speaking and writing
  • Comfort with technology
  • Experience in the payment industry is a bonus but not a requirement
Salary: $35,000.00 to $55,000.00 per annum.

If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Krishna Dunkley, Recruiter, Aplin Office Professionals. We thank all applicants; however, only those selected for an interview will be contacted. #LI-GTA


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly 4 decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at



Krishna Dunkley

Office Professionals

Greater Toronto Area


  • 905.247.5108

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