Desktop Support Analyst

Desktop Support Analyst

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Edmonton, AB

Information Technology

Contract

23/07/2022

HS673507722

Location: Edmonton, AB, Canada

Job Type: Contract

Date: 7/22/2022

Job ID: HS673507722

Category: Information Technology

Join a top employer and advance your career. Our client, a leader in their field, has partnered with David Aplin Group to hire a Desktop Support Analyst to ensure the reliability, security, and integrity of desktop hardware and software. This is a 5-month contract open to candidates based in Edmonton. This opportunity has a hybrid working environment.
 
Responsibilities:
  • Tier I & II Front Line Technical Support with other team members on a rotational basis, including after-hours on-call coverage
  • Tier I & II Desktop Support, including support of desktops, notebooks, hardware peripherals, and software; problem analysis and resolution. Creating, maintaining, and troubleshooting corporate end-user devices from purchase to retirement
  • Tier I basic network administration and troubleshooting, including print server administration, simple LAN hardware troubleshooting, creation and troubleshooting of Active Directory accounts, security groups, and permissions
  • Provides professional, courteous, and knowledgeable first contact support
  • Uses expertise to either solve problems at first contact or to accurately capture information and troubleshoot data to ensure second-tier analysts can quickly and efficiently solve the problem
  • Support of end-user environment: Using knowledge of workstation software and hardware, the position installs, configures, maintains, and troubleshoots software and hardware; desktops, laptops, and peripherals. 
  • Is responsible for maintaining and troubleshooting the various desktop and notebook images used by the company. Preparation of new hardware devices and software programs for use in the corporate environment. Tests, configures, documents, and rolls out these items as required
  • Assists with basic network administration and troubleshooting, including assignation of permissions, creation of network and email accounts, and managing the corporate print services
  • Assists with installing, configuring, and troubleshooting workstation components of corporate applications
  • Assists in ensuring procedures and desktop standards are properly documented, and up to date
  • Assists with ensuring that end user assets are properly managed and accurately inventoried
  • Provide backup support Asset Management
  • Assists in planning, coordinating, and executing internal moves or related projects and activities of the Service Desk team
  • Ensure safe work practices are being followed
Qualifications:
  • 2+ years of relevant work experience
  • Working knowledge of Microsoft Operating Systems and Office software, including Microsoft Outlook, Office 365, Microsoft Project, Microsoft Visio, Microsoft Edge, Google Chrome, Adobe Acrobat Reader, and Adobe Creative Suite
  • Functioning knowledge of desktop/notebook computer hardware, printers, and peripheral equipment in both a standalone and network environment
  • Knowledge of ticketing management systems or a call tracking system
  • Working knowledge of basic Windows Server and Active Directory administration, such as print server management, LAN account,  email account creation, and permissions troubleshooting
  • Working knowledge of TCP/IP networking
  • Knowledge of principles, practices, and procedures relating to an evolving and complex PC desktop/notebook environment
  • A proven, strong, commitment to client service is a requirement
Job ID: HS673507722
 
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
 
David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com

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