Client Service Coordinator



  • Office Professionals
  • Job Code: KD2973711121
  • Posted: November 21, 2018
The Job has been filled
David Aplin Group, One of Canada's Best Managed Companies, has partnered with a leading service provider of customs brokerage services to recruit for a contract Client Services Coordinator that will be approx. 12-18months.

Reporting to the Regional Manager Client Service, this position will be the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and issues and identifying root causes to ensure permanent resolutions for assigned clients.

The Role:
  • Maintain and monitor the relationship with clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats.
  • Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty, and tax calculations and NAFTA, etc.
  • Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions
  • Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs
  • Process credits/rebills and determine to write off/collection issues within prescribed guidelines and process B2 refunds or amends
  • Maintain up to date client and contact information with a high degree of accuracy
  • Ensure that issues are resolved and communicate resolution to the client and follow-up to ensure service improvement
  • Handle Trade Compliance verification (audits)
  • Complete name changes and provides credit application requests when necessary
  • Attend face-to-face client meetings as required and may be required to conduct client exit interviews
  • Document all client interactions in

The Ideal Candidate:
  • 2 years progressive client relationship management experience
  • A minimum of 2 years' experience as an Import Analyst or equivalent preferred.
  • Strong written and verbal communication skills
  • A solid foundation of operating systems knowledge
  • Expertise Customs brokerage experience (IA-level or equivalent experience)
  • Knowledge of Canada Customs and OGD requirements, procedures and regulations.
  • Knowledge of US Customs and OGA requirements, procedures, and regulations Proficient knowledge of Harmonized Tariff 
  • Schedule and regulations required

If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Krishna Dunkley, Recruiter, Office Professionals. Visit our website at to view our job opportunities, career tips, and tools. We thank all applicants; however, only those selected for an interview will be contacted. #LI-DNP


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at



Krishna Dunkley

Office Professionals

Greater Toronto Area


  • 905.247.5108

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