Application Support



  • Information Technology
  • Job Code: 9C375381417
  • Posted: April 17, 2019
The Job has been filled
Relocation Opportunity to Nanaimo, British Columbia!

David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit for an Application Support, based in Nanaimo, British Columbia.

The Role:

  • Work with business users to support FI/CO/MM business functions.
  • Identify projects requirements by interfacing with production teams, analyze operations, determine project scope, document results, document process flows, create procedure manuals for the functions performed.
  • Facilitate business meetings to define solutions, functional specifications, implementation plans, effort, identify resources, and schedule activities.
  • Contribute to the development of methods to improve business processes, reduce risks, increase controls and/or increase customer satisfaction.
  • Develop project estimates by identifying phases and elements, personnel requirements, costs, ERP implementation, support and development.
  • Maintain service quality levels by establishing and enforcing organization standards.
  • Communicate information effectively to customers, collaborate with other department managers and technical staff.
  • Maintain issues log, release log, and decision/approval log.
  • Understand business unit workflows and how to use technology solutions to support.
  • Manage requirements trace-ability information and track requirements status throughout the project.
  • Organize and manage reports, generic inquiries, establish naming conventions, report commissioning and ongoing management.
  • Decompose high-level business and user requirements into functional equivalents, specified in an appropriate level of detail suitable for daily use by system operators.
  • Provide business process improvement and training, isolate and escalate application incidents and problems.
  • Follow established principles of change control, document control and systems validation.
  • Participate in third-party vendor relationships. 
  • As needed availability for on-call resource evenings, weekends, and statutory holidays.
The Ideal Candidate:

  • University degree in Computer Science, Information Systems, Information Technology, or an acceptable combination of education and experience.
  • At least 3+ years of direct work experience as an Application Support Analyst in an ERP environment, with progressively increasing responsibilities.
  • Proven ability with Microsoft Office applications.
  • Strong analytical skills, with a thorough understanding of interpreting customer business needs and translating them into application and operational requirements and/or process workflows.
  • Experience with project delivery framework, application development, and/or program management experience.
  • Effective time management, task prioritization, and ability to consistently meet deadlines.
  • Able to work independently or as part of a team. A proven self-starter and highly motivated to make proactive changes.
If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Chrys Platsis, Consultant, Aplin Information Technology. We thank all applicants; however, only those selected for an interview will be contacted. #LI-GTA


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly 4 decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

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Chrys Platsis

Information Technology

Greater Toronto Area


  • 905.247.5122

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