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Aplin is partnering with the Workers’ Compensation Board of Manitoba (WCB) to recruit their next Adjudicator. The successful candidate will play a pivotal role in the claims process, often serving as the initial point of contact for workers and employers during sensitive circumstances. They are tasked with creating a positive first impression by acknowledging reported injuries and gathering pertinent information necessary to make timely and well-communicated decisions. Through telephone and written correspondence, Adjudicators determine eligibility for compensation benefits and services, ensuring decisions are consistent with established policies and legislation.
We are seeking service-oriented, proactive, and results-driven professionals capable of thriving in a fast-paced environment. Utilizing a proactive claims management approach, Adjudicators make and communicate eligibility decisions promptly and consistently. They provide essential information to internal and external stakeholders regarding recovery and return-to-work processes, addressing the needs of workers and employers by actively listening, collecting and conveying relevant information, and clarifying rights, responsibilities, and obligations.
Why WCB?
If you’re looking to make a real difference in your community, grow your career, and work in a supportive, inclusive environment, the WCB is the place for you.
They offer:
- competitive wages
- compressed work week and flexible start times
- defined benefit pension plan
- 100% employer-paid benefits
- work from home program
- paid professional development
- health and wellness spending accounts
- paid mental health and wellness days
- staff appreciation and recognition events
- respectful, diverse, and inclusive workplace culture
Responsibilities:
- Determine claim eligibility and authorize/deny entitlement to compensation based on established criteria.
- Communicate decisions and rationale to injured workers, employers, and healthcare providers.
- Gather and analyze medical, employment, and wage information to support claims processing.
- Coordinate and facilitate claims management, ensuring timely resolution of Time Loss, Occupational Disease, Hearing Loss, and Fatality claims.
- Implement return-to-work plans in collaboration with stakeholders.
- Monitor physiotherapy and chiropractic treatment claims, ensuring compliance with protocols.
- Manage noise-induced hearing loss claims for the full duration.
- Identify and resolve claims with pre-existing conditions, applying cost relief policies as needed.
- Deliver presentations and attend stakeholder meetings on behalf of WCB.
- Ensure compliance with the Workers Compensation Act and other relevant legislation.
Qualifications:
- Education – Completion of a two (2) year diploma in a related discipline.
- Experience – Minimum three years of experience making entitlement decisions based on defined policies, procedures, and legislation.
- Analytical Skills – Ability to assess and evaluate information to support claims decisions.
- Knowledge – Familiarity with adjudication, disability management, case management, and medical terminology.
- Communication Skills – Strong written and verbal communication skills to interact with diverse stakeholders.
- Client Service – Ability to provide excellent client service, even in sensitive and high-pressure situations.
- Technical Proficiency – Proficiency in Windows-based software (Word, Excel, PowerPoint, etc.).
- Organizational Skills – Ability to prioritize workload and meet tight deadlines.
- Public Speaking – Ability to deliver presentations to external clients.
- Teamwork & Independence – Ability to work collaboratively or independently as needed.
- Bilingualism (English & French) is an asset but not required.
Additional Information:
Tentative Start Date: August 2026
Training Period: 12 weeks (Monday – Friday, 8:30 a.m. – 4:30 p.m.)
Please note this is a full-time permanent role based out of the Winnipeg office.
A criminal record check and education verification will be required for the successful candidate.
The WCB is committed to diversity, equity, and inclusion and encourages applicants from all backgrounds. Accommodations are available upon request during the hiring process.
Please contact Stacey Danley at Aplin for further information. Applications will be accepted until May 22, 2026.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.