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We’re hiring a Service Operations Lead to manage the day-to-day execution of installation and service work across multiple crews and job sites. This role is all about process, scheduling, coordination, and follow-through, keeping the operation running smoothly.
If you enjoy managing the journey, bringing order to busy environments, and ensuring nothing falls through the cracks, this role will feel like a strong fit.
This is a primarily in-office position based in NW Edmonton, with occasional site visits.
What You’ll Be Responsible For
- Own the day-to-day workflow for installation and service jobs, from intake through execution and billing
- Schedule and coordinate multiple crews across jobs ranging from short service calls to multi-week projects
- Manage 6 direct reports, with plans to help grow the service division
- Assign technicians to jobs based on workload, timelines, and priorities
- Ensure crews are fully prepared before heading to site (permits, materials, equipment, schedules)
- Act as the main point of contact for service-related issues and escalations
- Coordinate closely with project coordination and production teams to ensure work is ready before installation
- Track jobs, schedules, and resources using internal systems and scheduling tools
- Monitor KPIs, efficiencies, and job performance and hold crews accountable
- Oversee fleet usage and maintenance to minimize downtime
- Hire, train, coach, and manage performance of installation and service technicians
- Maintain clear communication up and down the chain so everyone stays aligned
What We’re Looking For
- Experience leading multiple teams across multiple jobs at the same time
- Background in construction, field services, dispatch, installation, or similar environments
- Strong process orientation, organized, detail-focused, and consistent with follow-through
- Comfortable managing a wide range of experience levels
- Calm, task-focused, and objective in fast-paced environments
- Strong communication skills with both field crews and office teams
- Proficient with scheduling tools, Excel, and Word
- Valid driver’s license
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.