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Our client is a well-established, independent insurance brokerage based in Toronto, currently hiring due to continued growth and an upcoming retirement. This is a stable, long-term opportunity within a collaborative environment that prioritizes client service and relationship management over aggressive sales targets.
You’ll support a personal lines book of approximately $2.5M in premium, working closely with producers and an in-house sales team. Cross-selling and upselling are primarily handled internally, allowing this role to focus on servicing, renewals, and delivering a high-quality client experience.
Key Responsibilities
- Prepare and process applications, endorsements, binders, renewals, cancellations, and invoicing using EPIC and carrier portals
- Conduct annual renewal reviews and risk exposure analysis
- Provide competitive quotes and recommend appropriate coverages
- Manage renewal lists, audits, binders, and aged receivables
- Prepare proof of insurance for financing and leasing companies
- Maintain accurate and compliant electronic client files in EPIC
- Respond to client inquiries via phone, email, and written correspondence
- Build strong working relationships with clients and insurance company underwriters
- Support marketing communications and special projects as required
What We’re Looking For
- RIBO license in good standing
- Minimum 2 years of personal lines experience in a brokerage environment
(3–5 years preferred) - Comfortable handling a high volume of phone-based client interactions
- Strong understanding of personal lines underwriting and coverages
- Experience using EPIC and company portals
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency with Microsoft Outlook, Word, and Excel
- Stable work history and a professional, client-focused approach
Compensation & Benefits
- Competitive base salary, commensurate with experience
- Commission opportunities on family and referral business
- Comprehensive health and benefits package
- Generous vacation entitlement
- Additional paid personal days, including a special birthday day off
- RRSP program with employer contribution
Why Join?
- Long-standing, reputable brokerage with strong local roots
- No aggressive sales targets
- Supportive and collaborative team environment
- Clear role expectations and manageable workload
- Long-term career opportunity with consistent growth
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.