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Our client, a rapidly growing leader in the self-storage industry, is hiring Retail Associate/Customer Service across multiple locations in Texas and Alabama and South Carolina. If you enjoy a blend of customer service, sales, and hands-on site operations, this role offers long-term stability and growth.
Locations:
Texas
- Humble, TX
- Tomball, TX
- College Station, TX
- Cypress, TX
- Longview, TX
Alabama
- Birmingham, AL
South Carolina
- Columbia, SC
Benefits & Perks
- Permanent full-time position
- Compensation: $16 to $19/hour
- Schedule: Monday–Friday + occasional Saturdays (8:30 a.m.–5:00 p.m.)
- Work 5 days per week (even if a Saturday is scheduled)
- Opportunity for career advancement within a fast-growing organization
Responsibilities
- Communicate with customers by phone, online, and in person to convert leads into rentals and upsells
- Assist customers with rental agreements, protection plans, and applicable discounts
- Maintain accurate customer records, sales activity logs, and daily financial transactions
- Conduct facility walkthroughs to ensure cleanliness, functionality, security, and adherence to brand standards
- Support delinquency management processes, including reminder/collection calls and auction preparation
- Reconcile daily payments and ensure accurate processing of rent and other transactions
- Identify and escalate facility issues and support property improvement initiatives
- Deliver a positive, professional, and consistent customer experience
Qualifications
- High school diploma or equivalent
- Previous customer service or sales experience preferred
- Strong communication skills and ability to build relationships
- Organized, detail-oriented, and comfortable working independently
- Basic computer skills; Microsoft Office experience is an asset
- Able to work some Saturdays, as part of a 5-day workweek
- Local candidates preferred – within reasonable commuting distance of the locations listed
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.