Service and Warranty Lead

Service and Warranty Lead

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Saskatoon, SK

Engineering & Technical

Permanent

29/08/2022

SN679783520

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Location: Saskatoon, SK, Canada

Job Type: Permanent

Date: 5/20/2022

Job ID: SN679783520

Category: Supply Chain

Join a top employer and advance your career. David Aplin Group has partnered with a Saskatchewan-based company to hire a Service and Warranty Lead. This permanent full-time position is located in a rural municipality 90 minutes outside of a major centre. We are seeking a hardworking people person with strong communication skills and a background in the maintenance and repair of heavy equipment or agricultural machinery


Perks & Benefits:
  • Comprehensive benefits package
  • Work/life balance
  • Close-knit rural community
  • Proximity to lakes and outdoor recreation

Responsibilities:
  • Oversee and coordinate the processing and resolution of warranty claims and inquiries submitted by dealers/end users
  • Foster and maintain good client relationships, including following up to ensure that concerns are fully addressed, and claims are completed in a timely manner
  • Travel to dealer and field locations for troubleshooting or repairing equipment
  • Advise dealers/customers of repair or replacement of parts for best possible problem resolution; analyzes claims to determine root causes
  • Review and make suggestions for Parts Manual instructions to improve or enhance customer usage and understanding
  • Collaborate with the Engineering and Quality Departments to work out problem areas on equipment and help in the evaluation of new products
  • Assisting others in completing workload requirements on service items as time permits
  • Maintain accurate documentation relating to clients, claims, repair work, schedules, parts orders, etc.

Qualifications:
  • 8-10 years experience in a mechanical field, ideally including some time in a customer service role
  • Mechanically inclined with an understanding of hydraulics and basic electronics
  • Exceptional problem-solving and decision-making skills
  • Capacity to meet challenging schedules, and to expertly manage priorities as new tasks arise
  • Strong communication skills, diplomacy, and conflict resolution
  • Computer literate with the capacity to learn new programs
  • Valid driver’s license

Job ID: SN679783520 

If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.

David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com 

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