Director Client Experience and Investment Administration

Stacey Danley at Aplin has partnered with a boutique financial planning firm in downtown Winnipeg in the search for a Director Client Experience and Investment Administration. This newly created role would be an ideal fit for a licensed financial professional who is passionate about exceptional client service. The successful candidate will enhance and oversee client-facing activities and manage day-to-day operations relating to people, processes, and technology.

Benefits and Perks:

• Competitive salary and bonus commensurate with experience
• Comprehensive benefits and RSP options
• Bright, modern office in a central location
• A small, tight-knit, and tenured team
• Commitment to professional development and training

Responsibilities:

• Develop and implement a comprehensive client experience strategy that aligns with company goals
• Lead initiatives to enhance client satisfaction and retention
• Oversee daily operations ensuring efficiency and effectiveness across the firm
• Implement best practices and SOPs to optimize workflow
• Lead, mentor and develop the team and support the onboarding of new advisors and staff
• Assist the President with HR-related duties such as recruitment, training, and performance reviews
• Oversee office management functions including vendor agreements and IT contracts
• Collaborate on marketing initiatives and client events
• Monitor compliance and maintain relevant licenses

Qualifications:

• 10+ years of industry experience along with key industry courses such as CSC, CFP, PFP, CIM, and/or WME
• Proficiency with technology including financial planning platforms (Naviplan or Conquest)
• Strong strategic thinking and problem-solving skills
• The ability to build strong relationships with clients
• Demonstrated ability to build teams and collaborate with corporate head office
• Excellent written and verbal communication skills
• Thorough knowledge of financial industry regulations and best practice guidelines
• Depth of knowledge of products and solutions available to clients
• Strong organizational, budgeting, and project management skills

Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.