Director – Property Management

Director – Property Management

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Alberta, Alberta

Supply Chain & Operations

Permanent

04/25/2024

211769-1

Aplin is excited to announce that they have partnered with Avana Developments Inc. to assist them in hiring their next Director, Property Management. Avana is a high-growth company and has emerged in the Western Canadian real estate industry as a leading multifamily real estate developer and property management company. Driven by a team of motivated and enthusiastic leaders, with an unwavering entrepreneurial spirit, Avana is dedicated to providing beautiful, attainable, and safe rental homes in the communities it serves.

Reporting to the President, the Director of Resident Experience is responsible for overseeing Avana’s multifamily residential rental portfolio and leading a team of professionals committed to delivering strong service to each of our residents across Western Canada. While having a strong background in property management is critical to ongoing success, a commitment to ensuring a great resident experience sets you apart from your industry peers. The Director, Resident Experience will lead by example in both work and culture, be proactive and strategic in their work, be committed to continuous improvement, and demonstrate an ability to be a strong team member that believes in learning and growth both personally and for others.

Benefits & Perks:
  • Opportunity to join an incredibly successful company, a highly talented team and an organization that is on Canada’s Top Ten list for growing companies.
  • Competitive annual salary and annual bonus.
  • Excellent health and benefits package as well as RRSP matching.
  • Generous vacation allotment.
  • Opportunity to work with an organization that supports your philanthropic commitments and makes social change a priority within the communities they serve.
Responsibilities:
Divisional Leadership:
  • Oversee, develop, and lead a high-performing Division with a primary focus on resident service, operational excellence, and continuous learning, while supporting team members as a coach and mentor.
  • Develop a Divisional structure that supports growth and succession planning, while maintaining strong communication, resident satisfaction, and employee engagement.
  • Contribute to the development of new projects by ensuring effective residential operations and the most positive resident experience is achieved with each project plan.
  • Prepare, report, and attend regular operational and leadership meetings to update on the progress of Avana's operations, goals and financial results. Present data-driven, well-contemplated operational recommendations.
  • Provide operational/sales direction to ensure KPI targets are achieved.
  • Ensure internal market research is completed regularly within the Division to keep up to date on CMHC, competitive and general market trends and to support the development of organizational industry knowledge.
  • Build and manage effective relationships with affordable housing partners and play a lead role in the delivery of Avana’s social purpose objectives.
  • Effectively represent Avana as an advocate and champion for social change in the communities Avana serves.
  • Participate in special projects and perform other duties as required.
Leasing & Property Management:
  • Establish a process of continuous improvement within the Division and support similar initiatives across the organization. Deliver accuracy, quality, and innovation, with a focus on establishing efficient and effective processes that will support contemporary and strong management practices, while allowing for the effective ongoing growth of the company.
  • Develop strategies to improve management practices and introduce more efficiency in business operations.
  • Regularly monitor performance to proactively identify efficiency issues and propose solutions.
  • Working with the Marketing Division, create, implement, and monitor an overall marketing strategy for Avana properties.
  • Work closely with the Planning and Construction Division to ensure the effective handover and lease-up of new properties.
  • Enforce standardization of operational processes for the existing portfolio and onboarding of new acquisitions.
  • Establish and maintain controls to safeguard properties, while documenting and recommending improvements to internal policies and procedures.
  • Analyze and make recommendations regarding the performance of properties, including factors including but not limited to vacancy, delinquencies, retention, and lease rates.
  • Perform other duties as needed in the event of position vacancies, crises, or opportunities.
  • Travel to and inspect all properties in the portfolio as needed.
Asset Management:
  • Oversee all aspects of real estate asset management strategy. Oversee, analyze, and develop upon the performance of properties across the portfolio.
  • Working as a collaborative leader, responsible for managing and reporting on budget and performance targets for the property portfolio and creating annual budgets for individual properties and the Division.
  • Analyze and make recommendations regarding the asset management status of properties, including factors such as ongoing and deferred maintenance requirements.
  • Establish R&M, rehabilitation, and capital improvement budgets for all properties.
  • Support the development of organizational asset management practices to ensure effective oversight and management.
Qualifications:
  • Bachelor’s degree in business, real estate, or related field or the equivalent combination of education/experience required.
  • Minimum of ten years of experience in multi-family property management required.
  • Minimum of 5 years’ experience as a regional property manager, senior property manager supervising multiple sites, or equivalent position required.
  • CPM (Certified Property Manager), or Accredited Residential Manager designation preferred.
  • Strong background in residential management to oversee a property management Division with +/- 30 employees and approximately 2,000 +/- unit multi-family portfolio.
  • High self-motivation with demonstrated skill in managing quality affordable and at-market housing, while demonstrating a commitment to making every property in the portfolio safe, attractive, and desirable with healthy financial performance and high levels of resident satisfaction.
  • Excellent written and verbal communication skills and the ability to inspire, lead, motivate and manage a large and diverse staff.
  • Ability to establish effective working relationships with residents, staff, partners, municipalities, CMHC, and the public.
  • Ability to analyze and forecast property financial results.
  • Ability to understand, advise on and manage legal issues within the property management portfolio.
  • Computer proficiency in Microsoft Office and property management accounting software.
  • Strong organizational skills and the ability to work under pressure and meet deadlines.
  • Capable of managing and prioritizing multiple tasks and responsibilities.
  • Willingness to commit to a safety-first work environment.
If you're interested in this opportunity, please email your resume to Suzanne Noesgaard, Recruitment Consultant at snoesgaard@aplin.com.

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