Technical Services Engineer

Technical Services Engineer

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Canada, Remote

Engineering & Technical

Permanent

02/02/2024

210732

Our client is in search of a skilled, creative, and meticulous candidate to fill the role of Technical Services Engineer. If you are a proactive self-starter, customer-focused, a collaborative team player, possess comprehensive technical knowledge of Power Systems, especially in Power System Protection and Recording, take pleasure in customer engagement as a core aspect of your work, and aspire to cultivate a dynamic career, then this opportunity might be the perfect fit for you!

The Technical Services Engineer is responsible for all technical aspects of the interface with the customer. Multi-tasking and time management are critical. You would be working out of your home office (no more daily commuting) depending on your location. Travel up to 50% may be required.

Job Purposes:
  • Maintain customer satisfaction by providing problem-solving to current and potential customers and providing technical support to the sales team
  • Develop and maintain an expert level of technical expertise in electric power system protection and/or automation
  • Assist and mentor junior engineers and technicians
  • Supervisory duties as assigned

Responsibilities:
  • Help customers apply company products through visits, demonstrations, training courses, and telephone contact
  • Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing team
  • In collaboration with the other members of the Technical Services Group, provide support to and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations, etc.
  • Contribute with customer service information for strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; and determine system improvements
  • Assist in the preparation and presentation of successful proposals for company products, services, and systems
  • Be a secondary customer contact on primarily technical matters
  • Participate in training efforts and assist customers with the installation, commissioning, and operation systems involving company products, both onsite and from different offices
  • Participate in Industry technical meetings such as NASPI, IEEE PSRC, etc.
  • Provide input to the manuals, datasheets, ordering guides, etc. for use by the customers
  • Provide support for marketing, sales, application engineering, and development activities
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
  • Develop and maintain an expert level of knowledge of company products and solutions to electric power system protection and automation
  • Complete assigned work within the agreed schedule and budget to a high level of quality
  • Assume a Project Management role on assigned projects
  • Other duties as assigned

Qualifications:
  • B.S. in Electrical Engineering or equivalent work experience
  • Working knowledge of electric power systems practices and philosophies
  • Working knowledge of protective relay applications at utility or engineering firms and industry practices
  • Experience with EMTP, load flow, and short circuit studies
  • Passion for our customers to see them succeed
  • Excellent technical training, speaking and writing skills
  • Ability to work cooperatively in a team environment
  • Very strong computer and business software skills
  • Exceptional organization and "get it done" skills
  • Background check results 
  • Negative drug test result(s)

Preferred Technical Qualifications:
  • Experience with electric power transmission, distribution, and generation systems
  • Experience in power systems protective relay and fault recorder use involving transmission lines and substations.
  • Knowledge of advanced communication protocols and communication system architecture
  • Experience being a part of project teams and leading teams
  • Expert knowledge of system protection, integration, and automation applications


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