Customer Service Representative – Banking Industry

Customer Service Representative – Banking Industry

Share This Job

Edmonton, Alberta

Office Professionals

Contract

02/09/2024

210974

Join a top employer and advance your career. Aplin has partnered with a well-known, downtown Edmonton-based Financial organization to hire a Customer Service Representative. 

If you enjoy ensuring customers receive excellent service, get their questions answered, and have their concerns addressed efficiently, please apply today!

Responsibilities:
  • Customer Interactions: Greet customers warmly over the phone and ascertain their banking needs.
  • Account Management: Assist customers with account inquiries such as account balances, transaction details, and statement requests.
  • Problem Resolution: Resolve customer complaints or refer them to the appropriate personnel.
  • Cross-selling: Inform customers about bank products and services that might be of interest to them, like a new savings account, loan products, or digital banking solutions.
  • Documentation: Complete necessary paperwork or digital entries related to customer interactions and transactions.
  • Compliance: Adhere to all bank policies, procedures, and regulatory banking requirements.
  • Digital Assistance: Assist customers with digital banking inquiries, including mobile banking and online platforms.
  • Feedback Collection: Collect feedback from customers to improve the banking experience.
  • Continuous Learning: Stay updated with new banking products, services, and processes.
Qualifications:
  • Experience: Previous customer service experience within a call center is required. Some banks might require experience specifically in a banking or financial environment.
  • Communication Skills: Strong verbal and written communication skills are essential.
  • Computer Skills: Familiarity with basic computer operations, and sometimes specific banking software.
  • Interpersonal Skills: Ability to establish rapport with customers and work well with colleagues.
  • Multitasking: Manage multiple tasks or customers at once, especially during busy periods.
  • Continuous Learning: Willingness to participate in training and development opportunities to stay updated with banking regulations and new products.
  • Previous experience in a call center environment is an asset! 


We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.

Easily manage your email preference and unsubscribe at any time. Aplin does not share your personal data with any third party, and our recruiters do not present your resume to any of our clients without first obtaining your permission.