Customer Service Representative – Banking Industry

Customer Service Representative – Banking Industry

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Edmonton, Alberta

Office Professionals




Join a top employer and advance your career. Aplin has partnered with a well-known, downtown Edmonton-based Financial organization to hire a Customer Service Representative. 

If you enjoy ensuring customers receive excellent service, get their questions answered, and have their concerns addressed efficiently, please apply today!

  • Customer Interactions: Greet customers warmly over the phone and ascertain their banking needs.
  • Account Management: Assist customers with account inquiries such as account balances, transaction details, and statement requests.
  • Problem Resolution: Resolve customer complaints or refer them to the appropriate personnel.
  • Cross-selling: Inform customers about bank products and services that might be of interest to them, like a new savings account, loan products, or digital banking solutions.
  • Documentation: Complete necessary paperwork or digital entries related to customer interactions and transactions.
  • Compliance: Adhere to all bank policies, procedures, and regulatory banking requirements.
  • Digital Assistance: Assist customers with digital banking inquiries, including mobile banking and online platforms.
  • Feedback Collection: Collect feedback from customers to improve the banking experience.
  • Continuous Learning: Stay updated with new banking products, services, and processes.
  • Experience: Previous customer service experience within a call center is required. Some banks might require experience specifically in a banking or financial environment.
  • Communication Skills: Strong verbal and written communication skills are essential.
  • Computer Skills: Familiarity with basic computer operations, and sometimes specific banking software.
  • Interpersonal Skills: Ability to establish rapport with customers and work well with colleagues.
  • Multitasking: Manage multiple tasks or customers at once, especially during busy periods.
  • Continuous Learning: Willingness to participate in training and development opportunities to stay updated with banking regulations and new products.
  • Previous experience in a call center environment is an asset! 

We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.

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