Customer Service Coordinator

Join a top employer and advance your career. Aplin has partnered with a Saskatchewan company to hire a Customer Service Coordinator to join their team! 

Responsibilities:

• Client Coordination:
  • Schedule, coordinate, and manage services for clients based on their needs and preferences.
  • Serve as the main point of contact for clients, ensuring timely response to inquiries and concerns.
• Service Provider Liaison:
  • Maintain strong relationships with service providers, ensuring that they deliver services as agreed.
  • Address and mediate any issues or concerns between service providers and clients.
• Documentation & Reporting:
  • Document services provided, client interactions, and any other relevant details.
  • Create and submit reports on service coordination activities as required.
• Budget Management:
  • Track and manage budgets related to service coordination, ensuring cost-effectiveness and quality of services.
• Resource Development:
  • Identify and maintain a list of service providers and resources available to clients.
  • Keep updated on new resources, services, and tools relevant to client needs.
• Training & Development:
  • Stay updated on best practices in service coordination and related areas.
• Continuous Improvement:
  • Gather feedback from clients and service providers to continuously improve service coordination processes.
  • Implement new processes or tools to enhance service coordination efficiency and effectiveness.
• Compliance:
  • Ensure all services are provided in accordance with regulatory guidelines and organizational policies.

Qualifications:

• Experience:
  • At least 3 years of previous experience in service coordination, industrial technician, or a related field.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Problem-solving and conflict-resolution capabilities.
• Technical Proficiency:
  • Ability to use basic office software, like MS Office, MS Project, and any specific software related to service coordination.
• Interpersonal Abilities:
  • Strong relationship-building and collaboration skills.
  • Empathetic and patient demeanor with clients and service providers.
• Knowledge:
  • Familiarity with local resources, service providers, and community organizations relevant to the clients being served.
• Other Requirements:
  • A valid driver’s license and reliable transportation (in some cases).
  • Ability to pass background checks and any other required checks.

We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.