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Join a well-established and reputable insurance brokerage with a strong presence in the local market, multiple offices throughout the Vancouver area, and a steadily growing client base. You’ll be joining a stable, experienced, and tenured team that takes pride in delivering excellent customer service and building lasting client relationships.
This is a full-time, in-office opportunity based at one of the brokerage’s newer locations in the Kerrisdale neighborhood. The role will primarily focus on servicing the Personal Lines book of business and ICBC Autoplan transactions, providing an excellent opportunity for someone with a strong customer service background and an interest in developing their career in the insurance industry.
Responsibilities
- Greet and assist walk-in clients at the front counter, providing professional customer experience
- Process ICBC Auto Plan transactions accurately and efficiently
- Support personal lines service needs (ex. basic policy changes, renewal and processing)
- Share general reception and phone coverage with the team as needed
- Use brokerage systems and workflows to document activity and maintain organized client files
- Contribute to a collaborative office environment while managing daily service volumes and priorities
Qualifications
- Level 1 insurance license (Level 2 is an asset)
- 2+ years of insurance and/or front-line brokerage customer service experience
- Strong English communication skills and a confident, professional presence
- Strong attention to detail with the ability to learn processes quickly in a busy environment
- Comfortable working fully in-office with a Tuesday–Saturday schedule
Benefits & Perks
- Competitive base salary $55,000 to $65,000 (based on experience)
- Extended health and dental coverage (including paramedical/specialty care support)
- Commission opportunity on new/renewal business you personally bring in
- Vacation starting at 2–3 weeks (flexible based on experience)
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.